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Data Subject Request Form:

Lumen uses information provided via this portal to fulfill your request.
Customer  ‐  Residential customers may more easily complete your request via MyAccount
Former Customer
Employment Applicant  ‐  Applicants may more easily submit requests via the portal on Careers at Lumen
Former Employee
Other (to aid in locating your personal information please provide specifics on how Lumen may have your personal information.)
Postal Mail (postal address must be provided above when you require a written response)
Phone (a valid phone number must be provided above if you request a response by phone)

Provide additional information to help us locate your personal information. (Please select at least one and provide details.)

Account Email Address:
Applicant number:
Customer Account Number:
Lumen Account Representative or Contact:
I do not have a unique Lumen Identifier

If you are a US resident you may have certain rights under various privacy laws regarding your personal information, please advise which right you are requesting.

Right to access or request the specific pieces of personal information we collected about you; the categories of personal information we collected; the categories of sources used to collect the personal information; the business or commercial purposes for collecting your personal information; and the categories of third parties with whom we share your personal information each as it pertains to our activities
Right to request, on legitimate grounds, deletion of your personal information we collected
Right, in certain circumstances, to correct inaccurate personal information we collected about you
Right to authorize an agent to make a request on my behalf

You will not be discriminated against for exercising your data subject rights.

If you are an EEA, EU, Swiss or UK resident you may have certain rights under various privacy regulations regarding your personal data, please advise which right you are exercising.

Access: request details on how your personal data is used and a copy of your personal data
Rectification: request to correct specific personal data if it is inaccurate or incomplete
Erasure: request to delete or remove specific personal data no longer needed for a legal or a legitimate purpose
Portability: request to move, copy or transfer personal data to another organization in a secure and useable manner
Objection/Restriction of Processing of personal data: request to stop processing specific personal data, either entirely, for a limited time, or for certain purposes
Objection to Automated Decision-Making: request to cease making automated decisions and review decisions made by Automated Decision-Making will respond with confirmation of receipt. Depending on the information provided, we may request additional information necessary to respond to the request or to verify your identity or legal authority to make the request. Lumen only requests verification information proportional to your request. Information provided to Lumen (Lumen, CenturyLink, Quantum Fiber) is for internal use only and is used only to respond to Data Subject Requests. Information provided for verification will be promptly deleted after the request is fulfilled.