Phone Support


International long distance

From coast to coast and border to border, CenturyLink Long Distance lets you call all over the U.S. and around the world with crystal-clear connection. 

To make changes to or cancel your long distance plan, please contact us.

Digital Home Phone

CenturyLink ON and Prepaid Digital Home Phone customers are moving to Connected Voice. See FAQs here.

Home phone support videos

How to troubleshoot your phone line

How to isolate trouble on your line by testing at the network box

How to install DSL filters on your phones

How to test for an active phone jack

Frequently asked questions about home phone

If you don't hear a dial tone on any of your landline phones and your phone service is down, first check for area outages using the Outage Tool. If there are no outages at your address, the next thing you can do is use Troubleshooter to help you identify problems with your service.

After you have hung up on a harassing caller, or after the call has stopped ringing, pick up the phone again and listen for a dial tone. Dial *57. You’ll receive a recorded message with additional instructions for tracing the call

You can block unwanted calls by using calling features to block incoming calls, adding your number to the National Do Not Call Registry, using a call blocker device, or changing your directory listing so it's harder for unwanted callers to find you.

This calling feature keeps redialing the number every 60 seconds for up to 30 minutes. To activate it, simply hang up when you get a busy signal, then dial *66 and hang up again. When the number you are calling is no longer busy, you'll get a short-short-long ring on your phone. Simply pick up to connect the call. Read more about Continuous Redial.


Need quick assistance?

The best way to connect with customer service is by text!

Text your question to 888-320-3452 on your mobile device* and get help with service requests like:

 

  • Upgrade or move your internet or phone service
  • Request a repair
  • Reschedule an appointment or locate your technician
  • And more!

*Msg. and data rates apply. Msg. frequency varies. Text HELP for help. Sign in to your account to update communication preferences or reply STOP to opt out. Automated Bot used to route requests. View Privacy Policy and Terms and Conditions.



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