Some customers can cancel by signing in to My CenturyLink and finding the green "Disconnect Service" button on the Home screen. All other customers, please contact us to cancel.
You can find your account number on your bill, on My CenturyLink, and in the welcome letter or order confirmation we sent you when you ordered service.
If your account has been suspended for non-payment, there are two ways to pay and get your service restored: pay online or by automated phone system. If you’re unable to pay your bill in full, you can make payment arrangements.
Use Service Appointment Manager to view, reschedule, or cancel a tech appointment. If you think you need a technician but don't have an appointment, start with our Troubleshooter to check for problems with your service, troubleshoot issues, and set up a repair appointment if needed.
Check for outages
Enter your address and select from the drop-down below to check for area outages. Please be patient as it can take several seconds to search.
Sorry, we can't find an account at that address. Please log in to My CenturyLink to view outage information.
We're sorry, there is an outage at your address.
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