Account Support

Prepaid internet plans

CenturyLink Prepaid Internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required. 


Change or cancel an appointment

Account and billing support videos

Tour the My CenturyLink app

Understanding your bill

What to expect in your closing bill

AutoPay: The easiest way to pay your bill

Frequently asked questions about account support

Some customers can cancel by signing in to My CenturyLink and finding the green "Disconnect Service" button on the Home screen. All other customers, please contact us to cancel.

You can find your account number on your bill, on My CenturyLink, and in the welcome letter or order confirmation we sent you when you ordered service.

If your account has been suspended for non-payment, there are two ways to pay and get your service restored: pay online or by automated phone system. If you’re unable to pay your bill in full, you can make payment arrangements. 

You can move your CenturyLink service to a new address by activating service in your new home before disconnecting the service at your old one. Start the process online by signing in to My CenturyLink, or chat with an agent to schedule your move.

Use My Appointments to view, reschedule, or cancel a tech appointment. If you think you need a technician but don't have an appointment, start with our Troubleshooter to check for problems with your service, troubleshoot issues, and set up a repair appointment if needed.

Financial assistance is available for income-qualified households for phone and internet service.

Need quick assistance?

The best way to connect with customer service is by text!

Text your question to 888-320-3452 on your mobile device* and get help with service requests like:


  • Upgrade or move your internet or phone service
  • Request a repair
  • Reschedule an appointment or locate your technician
  • And more!

*Msg. and data rates apply. Msg. frequency varies. Text HELP for help. Sign in to your account to update communication preferences or reply STOP to opt out. Automated Bot used to route requests. View Privacy Policy and Terms and Conditions.

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