Some customers can cancel their service by signing in to My CenturyLink and if you are eligible, you’ll see a green "Disconnect Service" button on the Home screen. All other customers, please contact us to cancel.
You can move your CenturyLink service to a new address by activating service in your new home before disconnecting the service at your old one. Talk to an agent to schedule your installation and arrange the transfer.
Use the Service Appointment Manager tool to view, reschedule, or cancel your technician appointment. If you think you need a repair appointment, you can start with our Troubleshooter to check for outages, open tickets, and other issues.
Check for outages
Enter your address and select from the drop-down below to check for area outages. Please be patient as it can take several seconds to search.
Sorry, we can't find an account at that address. Please log in to My CenturyLink to view outage information.
We're sorry, there is an outage at your address.
Sign up for outage updates.
You will only receive updates related to this outage.