- Legal Notices
- Confidentiality of Customer Proprietary Network Information
- Acceptable Use Policy
- Service Level Agreement
- State Service Agreements
- State Tariffs
- Interstate Month-to-Month Private Line and Network Services Agreements and Exhibits
- Month-to-Month Wholesale Data Services Agreement and Exhibits
- CenturyLink™ Select Advantage® Detailed Descriptions
- Professional Services
- Regulatory Documents
- Arizona Consumers
- NJ Bill of Rights
- Network Disclosures
- CenturyLink® Internet Subscriber Agreement
- CenturyLink Connected Voice Subscriber Agreement
- CenturyLink Retail Product Agreement
- CenturyLink 911 and Service Limitations
- CenturyLink Business VoIP Combined Agreement and 911 Acknowledgment
- CenturyLink Personal Digital Vault™
- CenturyLink Zone User Agreement Terms of Service
- SD-WAN International Zone List
- Electronic Signatures
- IP Voice Services Guide (pdf)
- Do Not Call Policy (pdf)
Acceptable Use Policy
Qwest has formulated this Acceptable Use Policy ("AUP") in order to encourage the responsible use of Qwest's networks, systems, services, web sites and products (collectively, the "Qwest Network and Services") by our customers and other users of the Qwest Network and Services (collectively, "Users"), and to enable us to provide Users with secure, reliable and productive services. By using the Qwest Network and Services, Users consent to be bound by the terms of this AUP. Qwest reserves the right to modify this AUP in its discretion at any time. Such modifications will be effective when posted. Any use of the Qwest Network and Services after such modification shall constitute acceptance of such modification.
Suspension; Termination. Any User which Qwest determines to have violated any element of this AUP may be subject to a suspension or termination of service. Qwest will suspend service for violation of the AUP on the most limited basis as Qwest determines is reasonably practical under the circumstances to address the underlying violation. Qwest will attempt to notify Customer prior to suspending service for violation of the AUP (which may be via email or any other notification); provided, however, Qwest may suspend service without notice if Qwest becomes aware of a violation of any applicable law or regulation or activity, including but not limited to a violation of the AUP, that exposes Qwest to criminal or civil liability or that exposes the Qwest network or Qwest customers' network or property to harm. Such harm to a network may include, but is not limited to, risk of having an IP address placed on blacklists. Qwest may take such further action as Qwest determines to be appropriate under the circumstances to eliminate or preclude repeat violations, and Qwest shall not be liable for any damages of any nature suffered by any Customer, User, or any third party resulting in whole or in part from Qwest's exercise of its rights under this AUP.
In General. The Qwest Network and Services must be used in a manner that is consistent with the intended purpose of the Qwest Network and Services and may be used only for lawful purposes. Users shall not use the Qwest Network and Services in order to transmit, distribute or store material: (a) in violation of any applicable law or regulation, including export or encryption laws or regulations; (b) that may adversely affect the Qwest Network and Services or other Qwest customers; or (c) that may expose Qwest to criminal or civil liability. Users are prohibited from facilitating the violation of any part of this AUP or another provider's AUP, including, but not limited to transmitting, distributing, or otherwise making available any product or service that violates this AUP or another provider's AUP.
Inappropriate Content. Users shall not use the Qwest Network and Services to transmit, distribute or store material that is inappropriate, as reasonably determined by Qwest, or material that is obscene (including child pornography), defamatory, libelous, threatening, abusive, hateful, or excessively violent.
Intellectual Property. Material accessible through the Qwest Network and Services may be subject to protection under privacy, publicity, or other personal rights and Intellectual Property rights, including but not limited to, copyrights and laws protecting patents, trademarks, trade secrets or other proprietary information. Users shall not use the Qwest Network and Services in any manner that would infringe, dilute, misappropriate, or otherwise violate any such rights. If you use a domain name in connection with any of the Qwest Network and Services, you must not use that domain name in violation of the trademark, service mark, or other rights of any third party.
Harmful Content. Users shall not use the Qwest Network and Services to transmit, distribute or store material that may be harmful to or interfere with the Qwest Network and Services or any third party's networks, systems, services, or web sites. Such prohibited harmful content includes, but is not limited to, viruses, worms, or Trojan horses.
Fraudulent/Misleading Content. Users shall not use the Qwest Network and Services to transmit or distribute material containing fraudulent offers for goods or services, or any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations. In addition, Users are prohibited from submitting any false or inaccurate data on any order form, contract or online application, including the fraudulent use of credit cards.
Email and Unsolicited Messages. Users shall not use the Qwest Network and Services to transmit unsolicited e-mail messages, including, without limitation, unsolicited bulk email , where such emails could reasonably be expected to provoke complaints ("spam"). Further, Users are prohibited from using the service of another provider to send spam to promote a site hosted on or connected to the Qwest Network and Services. In addition, Users shall not use the Qwest Network and Services in order to (a) send e-mail messages which are excessive and/or intended to harass or annoy others, (b) continue to send e-mail messages to a recipient that has indicated that he/she does not wish to receive them, (c) send e-mail with forged TCP/IP packet header information, (d) send malicious e-mail, including, without limitation, "mail-bombing", (e) send or receive e-mail messages in a manner that violates the use policies of any other Internet service provider, or (f) use an e-mail box exclusively as a storage space for data.
Third Party Rules; Usenet. Users may have access through the Qwest Network and Services to search engines, subscription Web services, chat areas, bulletin boards, Web pages, USENET, or other services that promulgate rules, guidelines or agreements to govern their use. Users must adhere to any such rules, guidelines, or agreements.
Inappropriate Actions. Users shall not use the Qwest Network and Services to conduct activities that may be harmful to or interfere with the Qwest Network and Services or any third party's networks, systems, services, or Web sites, including, but not limited to, flooding, mail bombing, or denial of service attacks. Users are prohibited from violating or attempting to violate the security of the Qwest Network and Services or the computers, accounts, or networks of another party. Users are also prohibited from any activity considered a precursor to attempted security violations, including, but not limited to, any form of scanning, probing, or other testing or information gathering activity. Inappropriate activity may result in civil or criminal liability. Qwest will investigate such activity, and may involve and cooperate with law enforcement authorities in prosecuting Users involved in such activity.
Responsibility for Content. Qwest takes no responsibility for any material created or accessible on or through the Qwest Network and Services. Qwest is not obligated to monitor such material, but reserves the right to do so. Qwest will not exercise any editorial control over such material. In the event that Qwest becomes aware that any such material may violate this AUP and/or expose Qwest to civil or criminal liability, Qwest reserves the right to block access to such material and suspend or terminate any User creating, storing or disseminating such material. Qwest further reserves the right to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the User that Qwest deems responsible for the wrongdoing.
Violations of this AUP may be reported at the following link: firstname.lastname@example.org.