Small Business help

Adding a user

As an administrator you can add a new user by providing the following information: first and last name, email address, and user ID. You'll also assign a phone number, extension, and station.

To add a user:

  1. Click the Users tab.
  1. Click Set Up a User.
  1. In the First Name field, type the user's first name.
  1. In the Last Name field, type the user's last name.
  1. In the Email field, type the user's email address.
  1. In the User ID field, type the user ID, which must be in the format of an email address.
  1. Click Next.
  1. Click the Find Phone Number field, then select the phone number you want to assign to the user.
  1. From the Select Station list, select Premium User Station
  1. Select the checkboxes for the devices and applications you want to set up for the user:

    • BroadTouch PC Client
    • BroadCloud Connect and BroadCloud Meet
    • Connect Tablet
  1. In the Extension field, type a two- to seven-digit extension.
  1. Click Next.
  1. Click the Find and add a device field, then select the MAC address and device combination.

    If you don't see the MAC address you want, you'll need to add a ported device to make the device you're setting up an option.
  1. Click Save.

After you connect the new phone to your network, the user can make and answer calls. 

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