Product Listing
CenturyLink® Home Phone Package V4.0
NOTE: CenturyLink™ Home Phone Packages are grandfathered effective September 16, 2017 in all states and are not available as a new service.
Product Description
CenturyLink® Home Phone is a package which includes a flat rated residential line and a choice of any or all of the features included in the Features Chart in the Ordering Section of this document.
Additional features not listed in the Ordering Section may be added to the package and will be billed at the monthly Tariffs/Catalogs/Price Lists rate, less any applicable Wholesale discount.
Availability
CenturyLink® Home Phone Package is available where facilities exist throughout CenturyLink QC.
Compatibility & Restrictions
For specific feature compatibility and restrictions, see the individual feature Product Catalogs (PCATs).
CenturyLink® Home Phone Package can not be provided on the same line with other packages.
CenturyLink® Home Phone Package is compatible with residential line Universal Service Order Codes (USOCs) 1FR, AFH, HFR, AFL, RUA.
All features associated with the package must be on the same telephone number as the package USOC (PGOQW).
Pricing
Rate Structure
CenturyLink® Home Phone Package may have a recurring and a nonrecurring charge based on state specific Tariffs/Catalogs/Price Lists.
There is no charge to add or remove features on an existing package. There is no charge to add a package to an existing line or change an existing package to CenturyLink Home Phone.
Rates
Retail rates for this package can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Features not listed in the Ordering Section of this document may be added to the package and will be billed at the monthly Tariffs/Catalogs/Price Lists rate plus any applicable non-recurring charges, less any applicable Wholesale discount.
Ordering
Ordering Rules
General pre-ordering activities are described in the Pre-Ordering Overview.
General ordering activities are described in the Ordering Overview.
Line-Backer™ is an optional service which will be a promotional offering available at no charge for the first three (3) months when combined with the CenturyLink® Home Phone Package. After the initial 3 month period, if the service is retained, Line-Backer will be offered at a discounted monthly rate which can be found in Tariffs/Catalogs/Price Lists. If you choose not to retain Line-Backer, you must submit a request to remove the service.
| Line-Backer wire maintenance | OWMPA |
Feature Activity (FA) Types
The valid Feature Activity Types are:
D = Disconnect
N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
The following USOCs are required when ordering CenturyLink Home Phone Package:
| Packages | USOC |
| Flat Residence Line | 1FR/AFH/HFR/ AFL/RUA |
| CenturyLink® Home Phone Package | PGOQW |
The following Open Network Architecture (ONA) features are available upon request, at no additional charge if the end-user chooses a voice mail provider other than CenturyLink. These features allow the end-user functionality to their Voice Mail provider’s mailbox:
Any or all of the following features can be selected in the CenturyLink Home Phone Package price:
| Features Chart | USOC |
| Anonymous Call Rejection NOTE: This feature will automatically be added when Caller ID Feature selected. |
AYK |
| Remote Access Forwarding (Call Following) | AFM |
| Call Forwarding Variable | ESM |
| Call Waiting | ESX |
| Call Waiting ID | N2W |
| Call Rejection | NSY |
| Caller ID | NNK |
| Last Call Return | NSQ |
| No Solicitation | SB5 |
| CenturyLink Easy Access with CenturyLink Voice Messaging | SQAV2 |
| Security Screen® | RV1 |
| Selective Call Forwarding | NCE |
| Selective Call Waiting ID | S7Y |
| Three Way Calling | ESC |
| Voice Messaging Service – Residence Only | VMJXA, VMJXB |
Examples of order entry:
Adding CenturyLink Home Phone for new end-user
This package is ordered by including:
Feature Activity Type N and line USOC (1FR, RUA, HFR, AFH or AFL).
Feature Activity Type N and USOC PGOQW.
Feature Activity Type N and applicable Feature USOCs; e.g., ESX, LWE, VMJXA
Feature Activity Type N and Line-Backer USOC OWMPA
N 1FR
N PGOQW
N ESX
N LWE
N VMJXA
N OWMPA
Removing CenturyLink Home Phone with Voice Messaging Service
This package is removed by including:
Feature Activity Type D and USOC PGOQW.
Feature Activity Type D and applicable Feature USOCs; e.g., ESX, LWE, VMJXA.
Feature Activity Type D and Line-Backer USOC OWMPA
D PGOQW
D ESX
D LWE
D VMJXA
D OWMPA
Last Update: August 15, 2023