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Customer Service & Sales

We're here to help you with ordering new services, making changes to your services, answering questions about your bill or payments, using My Account, or the details about our latest offers and promotions.

General Inquiries & Ordering Services

Or email us...

Ordering Services

Mon. - Fri., 8 AM - 8 PM
Sat., 9 AM - 5 PM

Payment Specialists

If you're past due, need
service restored, or have
a billing dispute.
Mon. - Fri., 8 AM - 6 PM

Moving Services
or Billing & General
Customer Service

Mon. - Fri., 8 AM - 6 PM

Disconnect or
Cancel Services

Mon. - Fri., 8 AM - 6 PM

  • Moving to a new place?

    Let us get your service up and running at your new place, so it's ready when you are. We can help!

CenturyLink® ON Ordering, Support and Repair

  • Looking for ordering, support, or repair information for CenturyLink services available from the instant activation portal?

    Contact us via the CenturyLink® ON website.

Additional Resources

  • Support Center

    There's lots of helpful information in our online Support Center. Find help fast! Ask a question here.

    Popular Topics

  • Unresolved Issues

  • Our goal is to provide you with excellent customer service. If you feel you have not been taken care of or have an unresolved issue, please send us an email.

Troubleshooting & Repair

We do all we can to make CenturyLink services perform perfectly all the time, but sometimes problems are unavoidable. Let us know what's going on.

Service Troubleshooter

Internet Service

Internet Service


We're available 24 hours
a day. 365 days a year.

Phone Repair

Phone Service


We're available 24 hours
a day. 365 days a year.

Prism® TV Technical Support

Prism TV Service


We're available 24 hours
a day. 365 days a year.

Specialized Calling Options

Para asistencia en Español, llame al...

Lunes - Viernes, 8 am - 5 pm PT


Center for Customers with Disabilities (TTY)

Monday - Friday, 8 am - 5:30 pm MT


A few other ways of contacting us