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Internet Speed Test
Before you begin the speed test...
Disconnect from VPN. The test will not work over a VPN connection.
For the most accurate test of your internet speed, connect directly to the modem with Ethernet and turn off other connected devices.
To get a clear picture of your baseline internet speed (the network speed direct to your modem), follow these steps:
Turn off all other connected devices and applications
Keep in mind that the more devices you have connected to the internet, the slower your speed results will appear. Even devices that are "asleep" can use bandwidth and impact your performance. Try to turn off or disconnect everything that shares your connection, including:
Music streaming platforms (Pandora, Spotify, etc.)
Video streaming devices (Roku, Apple TV, etc.) and apps (Hulu, Netflix, etc.)
All other browser windows and tabs (except the one you're using for the test)
Additional routers and mesh devices
The speed test will not work using a mobile data connection such as 3G, 4G, or LTE.
Tests run over a Virtual Private Network (VPN) often fail or experience errors. Disconnect from VPN before running the speed test.
Connect directly to your modem
Wireless speeds are typically lower than the wired speed on the same network, due to signal loss and interference. You can run a speed test over WiFi, but the results will reflect that. To test speed to the modem/router, plug your computer directly into your modem with an Ethernet cable, then run the test on that computer.
Run the speed test a few times
The speed test is a snapshot of your upload and download service speeds at one point in time. We recommend running the test multiple times and at different times of day to get a sense of any fluctuations in speed.
Frequently asked questions
How does the speed test work?
The internet speed test starts by identifying the server closest to you, which is displayed in the lower right-hand corner of the testing window above.
Tip: If you believe the selected server may not be the closest one, try refreshing the page and running the test again to see if it will select another server. For example, if you live in Las Vegas and a Denver server is selected, your test results may not be accurate given the distance from you to the server.
Once a test server is identified, a packet of information is sent from your computer to the server and back. The amount of time it takes for that information to make the trip determines your ping or latency (see the next question). Next, the speed test downloads and uploads a set of data. How quickly your internet can perform those functions determines your download and upload speed. These can also be referred to as downstream and upstream speed.
What is ping?
Ping, also called latency, is a specific measure that primarily has an impact on online gaming, as well as a few other activities. Ping is the amount of time it takes for your network to transfer information from your computer to a remote server and back. There will always be some amount of latency over your network, but the lower this number, the better your performance will be. Typically, you want to keep a close eye on ping for online gaming, as high latency can result in a noticeable delay between your actions in the game and the actions of the other players. Read about the best internet speeds for gaming to learn more about how ping can affect your online gaming experience.
Speed test not what you expected?
If you aren’t satisfied with the internet speeds you’re getting, explore our help tips for troubleshooting your connection and optimizing your speed. Or, if you're getting the speed you're paying for but simply need more bandwidth, you can check to see if an upgrade is available at your address.
There are many factors that can influence the results of an internet speed test. If the test didn’t give you the results you were hoping for, start by optimizing your setup and troubleshooting possible causes of slow performance. Then run the test again to see the improvement.
If you want to increase your plan speed, you can compare home internet speed tiers, as well as fiber internet, which provides unparalleled upload and download speeds for the most data-hungry users. You can also learn more about how to upgrade your current service.