Can't remember your user name?
Tip: Try using your email address as the user name.
Can't remember your password?
If you've tried your password and it's not working, take another look at your user name. If you haven't customized your user name, it's likely your email address. Try using your email address as the username and the password you think is right.
Still not working? Your password is a very important element to keeping your information and call details private. We're obligated to ask you to provide a bit more security information before we can set your password.
- Your My Account user name.
- The security answer or security code (depending on which is on record)
- We may ask for your account number
Important! After you set your password, we'll send you an email. Follow the instructions there to complete the password reset.
It's always a good idea to write down your user name and password somewhere safe, and to choose a password that's difficult for others to guess.