How to change your WiFi password

There are two ways you can customize your wireless password — through the My CenturyLink app or through the Wireless Security section of your modem's online settings, which you can access on a computer or other connected device. 

Change your WiFi password in the My CenturyLink app

If you have the My CenturyLink app installed on your phone, this is the simplest way to change your WiFi password. In the app, go to the My Products page and select Change My WiFi Password near the bottom of the screen. Then just follow the instructions in the app! It's that easy.

Change your WiFi password in the online settings

NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.
CenturyLink |

1.  Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.

2.  Open a web browser and type into the web address field.

3.  Log in to your modem's online settings interface (Modem GUI) using your Administrator Username and Administrator Password. Unless you have changed the default settings, you can find this information on the modem's sticker. Note that these are different from your wireless SSID and security key.

4.  Select "Wireless Setup."

5.  If given a choice in the left sidebar, select "2.4 GHz" or "5 GHz." Don't worry if you don't see this option, as only some models have it.

6.  Select "Wireless Security."

7.  Select the name of your wireless network (SSID). You can find the SSID printed on the modem's sticker.

8.  Your Security Type is printed on the modem's sticker.
      The Encryption Type should be set to "Both."
       If prompted to give the Authentication Type, choose "Open."

9.  To change your password, select "Use Custom Security Key/Passphrase" and type your new password into the box. 

Password tips

If you are prompted to choose 64 bits or 128 bits, follow these guidelines:

  • 64 bits: Enter 10 characters*
  • 128 bits: Enter 26 characters*
    Characters can only contain letters between A-F and numbers between 0-9 with no spaces. 

In all other cases, your custom password must:

  • Be between 8 and 63 characters long
  • Contain at least one number from 0 to 9
  • Contain at least one letter from A to Z
    Note: The space character can be used (but is not required)

10.  Select "Apply" to save your changes, and you're done! Remember, you'll need to enter the new password on all of your devices to connect to your wireless network. 

Helpful hint: If you lose or forget your password, you can simply log in to the Wireless Security menu and choose "Use Default." This will change it back to the original one printed on the sticker on the side or bottom of your modem/router.

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