Product Listing
CustomChoice® Packages - Residence - V12.0
NOTE: CustomChoice® Packages - Residence are grandparented effective May 5, 2003 and are not available as a new service. Contact your CenturyLink Sales Executive for additional information.
NOTE: CustomChoice® Packages - Residence are grandfathered in Idaho North effective June 18, 2010 and are not available as a new service throughout CenturyLink QC. Contact your CenturyLink Sales Executive for additional information.
Product Description
CustomChoice® Packages - Residence allows end-users to choose flat lines and features from a menu of Custom Calling and Custom Local Area Signaling Services (CLASS™) features for a monthly rate. There are three different packages available for your end-user; CustomChoice - Residence, Additional Line CustomChoice - Residence and 2-Line CustomChoice - Residence.
CustomChoice - Residence allows end-users to choose one flat line and features. End users are also eligible for discounted rates on optional products where these individual products are available.
Additional Line CustomChoice - Residence is identical to CustomChoice - Residence except that it is valid only on additional lines with the USOC 999AL.
2-Line CustomChoice - Residence allows end-users to choose two flat lines and features. End users are also eligible for discounted rates on optional products on the first line where these individual products are available. Standard rates apply to features and optional products on the second line in the package.
Availability
CustomChoice - Residence and Additional Line CustomChoice - Residence are available where CLASS is available.
CustomChoice - Residence and Additional Line CustomChoice - Residence are allowed:
- Only on flat residence lines, including CenturyLink High-Speed Internet™.
- With Total Package and Everywhere Line.
NOTE: In a DMS-100 central office (CO) switch type, a limited number of features is allowed per line.
CustomChoice - Residence and Additional Line CustomChoice - Residence offerings are not allowed on Foreign Exchange lines.
2-Line CustomChoice - Residence is available wherever CLASS is available in AZ, CO, IA, MN, NE, NM, OR, SD, UT, WA.
2-Line CustomChoice - Residence:
- Must always include two flat residence lines billed on the same account.
- Is allowed on CenturyLink High-Speed Internet.
- Cannot have on the same line with other packages, except: may have with Total Package and Everywhere Line and may have an Additional Line package on the second line.
Additional information can be found in the Pre-Ordering Overview.
Compatibility & Restrictions
For feature interactions, see the individual feature links listed below under Feature Codes (USOCs).
Pricing
CustomChoice - Residence has a recurring charge for the package, except in ID-S that bills the difference between the line rate and the package rate. There are no nonrecurring charges for the features included in the package. There may be a line nonrecurring charge. Recurring and nonrecurring charges are based on state specific Tariffs/Catalogs/Price.
Additional Line CustomChoice - Residence is identical to CustomChoice - Residence with the exception that it has a reduced recurring charge for the package, except in ID-S that bills the difference between the line rate and the package rate.
2-Line CustomChoice - Residence has a recurring charge for the package and includes two flat residence lines in that rate. There are no nonrecurring charges for the features included in the package. There may be a line nonrecurring charge. Recurring and nonrecurring charges are based on state specific Tariffs/Catalogs/Price Lists.
Rates
Retail rates for this feature can be found in the state specific Tariffs/Catalogs/Price Lists.
Rates and/or discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Ordering
Ordering Rules
Additional information on ordering can be found in the Ordering Overview.
Two-Line Packages
When changing, removing or converting 2-Line CustomChoice - Residence, you must provide the USOC PGO2N. PGO2N is not used for billing or provisioning the line; it enables CenturyLink to correctly identify and bill the package elements on the account. The following ordering rules illustrate examples of when the USOC is required.
Feature Activity Types (Action Codes)
The valid Feature Activity Types are:
- D = Disconnect
- N = Add
NOTE: When changing from one feature to another, use N and D Feature Activity Types.
Feature Codes (USOCs)
NOTE: This package was designed for end-users to choose the features they need.
The following USOCs are included in the CustomChoice Packages - Residence package rate:
| Product | USOC |
| CustomChoice - Residence | PGOCC |
| CustomChoice Additional Line - Residence | PGOCA |
| 2-Line CustomChoice - Residence | PGOCG |
| Second Line USOC (required when two lines are present) | PGO2N |
NOTE: The following rules apply to the USOCs PGOCC & PGOCA:
- PGOCC may not be included on an additional line
- PGOCA is a valid package rate only on additional lines with the USOC 999AL.You must add the USOC 999AL to each residential additional line billed together or separately. There is no limit to the number of residence lines that may have PGOCA.
- Only one package USOC is allowed per line
| Line | USOC |
| Flat Residential Line and/or Flat Additional Residential Line | 1FR, AFH, AFL, HFR, RUA |
| CLASS Feature | USOC |
| Anonymous Call Rejection | AYK |
| Call Rejection | NSY |
| Caller ID | NNK, NSD |
| Continuous Redial | NSS |
| Last Call Return | NSQ |
| Priority Call | NSK |
| Custom Calling Feature | USOC |
| Call Following (Remote Access Forwarding) | AFM |
| Call Forwarding Busy Line/Don't Answer Expanded* | FBJ, FDJ, FVJ |
| Call Forwarding Busy Line/Don't Answer Intraoffice* | EV2, EVD, EVK, EVO |
| Call Forwarding - Customer Programmable* | ERB, ERD |
| Call Forwarding Variable | ESM |
| Call Waiting | ESX |
| Call Waiting ID | N2W |
| Do Not Disturb (except ID-N) | D7T |
| Long Distance Alert | LWE |
| Selective Call Forwarding | NCE |
| Speed Calling | E8C, ESL, E3D, ESF |
| Three Way Calling | ESC |
| Other Feature | USOC |
| Custom Ringing Services | RGG++ |
| Message Waiting Indication - Residence* | M1W, MV5, MWW |
| Non-Listed Service (except ID-N) | NLT |
*Call Forwarding Busy Line/Don't Answer Expanded, Call Forwarding Busy Line/Don't Answer Intraoffice, Call Forwarding - Customer Programmable and Message Waiting Indication - Residence have been included in the package as free optional features upon end-user request.
CustomChoice Packages - Residence end-users also receive discounts on other products/services outside of the package, where these products/services are available. The following may be added upon end-user request with a reduced recurring charge and no nonrecurring charges.
NOTE: On 2-Line CustomChoice - Residence, these discounted products/services must appear on the line that has the Package USOC. Standard rates apply to optional products/services on the second line of the package.
| Product | USOC |
| Caller ID with Privacy +™ | N6S |
| Extension Mailbox - Residence and Business | VBS |
| Mailbox Only - Residence Only | VMJXX |
| Message Notification - Residence and Business | VFN |
| Voice Messaging Service - Residence Only | VMJXA, VMJXB |
Feature Detail (FID and Data Requirements)
Adding CustomChoice - Residence for new end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOCC.
- Feature Activity Type N and Line USOC (1FR, RUA, HFR, AFH or AFL).
- Feature Activity Type N and applicable Feature USOCs; e.g., NSS, NNK, NCE.
- N 1FR
- N PGOCC
- N NSS
- N NNK
- N NCE
Adding CustomChoice - Residence for existing end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOCC.
- Feature Activity Type N and applicable Feature USOCs; e.g., NSS, NNK, NCE.
- N PGOCC
- N NSS
- N NNK
- N NCE
Removing CustomChoice - Residence
This package is removed by including:
- Feature Activity Type D and USOC PGOCC.
- Feature Activity Type D and applicable Feature USOCs; e.g., NSS, NNK, NCE.
- D PGOCC
- D NSS
- D NNK
- D NCE
Adding CustomChoice Additional Line - Residence for new end-user
This package is ordered by including:
- Feature Activity Type N and USOC PGOCA.
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and Line USOCs (1FR, RUA, HFR, AFH or AFL).
- Feature Activity Type N and USOC 999AL.
- Feature Activity Type N and applicable Feature USOCs; e.g., NSQ, ESX, TW1.
- N 1FR
- N AFH
- N 999AL
- N PGOCA
- N PGO2N
- N NSQ
- N ESX
Adding CustomChoice Additional Line - Residence for existing end-user
(End-user already has an additional line)
This package is ordered by including:
- Feature Activity Type N and USOC PGOCA
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and applicable Feature USOCs; e.g., NSS, ESC, D7T
- N PGOCA
- N PGO2N
- N NSS
- N ESC
- N D7T
(End-user is adding an additional line and CustomChoice Additional Line Residence)
This package is ordered by including:
- Feature Activity Type N and USOC PGOCA.
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and USOC (1FR, RUA, HFR, AFH or AFL).
- Feature Activity Type N and USOC 999AL.
- Feature Activity Type N and applicable Feature USOCs; e.g., NNK, ESM, TW1.
- N AFH
- N PGOCA
- N PGO2N
- N NNK
- N ESM
Removing CustomChoice Additional Line - Residence
This package is removed by including:
- Feature Activity Type D and USOC PGOCA.
- Feature Activity Type D and USOC PGO2N on the second line in the package.
- Feature Activity Type D and applicable Feature USOCs; e.g., NNK, ESM, TW1.
- D PGOCA
- D PGO2N
- D NNK
- D ESM
Adding 2-Line CustomChoice - Residence for new end-user
This feature is ordered by including:
- Feature Activity Type N and USOC PGOCG
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and Line USOCs (1FR, RUA, HFR, AFH or AFL)
- Feature Activity Type N and applicable Feature USOCs; e.g., AFM, NSY, NSS, NSQ
- N 1FR
- N PGOCG
- N PGO2N
- N AFM
- N NSY
- N NSS
- N NSQ
- N AFH
NOTE: The second line (AFH) may have features/products but they are billed at normal rates. The package USOC can go on any line and that line will reflect the discounted rates on the features/products.
Adding 2-Line CustomChoice - Residence for existing end-user (has multiple lines)
This feature is ordered by including:
- Feature Activity Type N and USOC PGOCG
- Feature Activity Type N and USOC PGO2N on the second line in the package.
- Feature Activity Type N and applicable Feature USOCs; e.g., ESC, ESX, TW1
- N PGOCG
- N PGO2N
- N ESC
- N ESX
Removing 2-Line CustomChoice - Residence
This feature is removed by including:
- Feature Activity Type D and USOC PGOCG
- Feature Activity Type D and USOC PGO2N on the second line in the package.
- Feature Activity Type D and applicable Feature USOCs; e.g., ESC, ESX, TW1
- D PGOCG
- D PGO2N
- D ESC
- D ESX
Last Update: June 18, 2010
Last Reviewed: October 11, 2023