Operation Support Systems
Online Dispute Management (ODM)
Welcome to the Online Dispute Management (ODM) information Web page. Here you will find a variety of information designed to make using ODM easier and more efficient. ODM is a common Web portal accessed via the Remote Control ordering system that allows CenturyLink™ Wholesale national customers to enter, submit, view, update, and cancel billing disputes.
Access ODM via Remote Control within the Control Center Web portal.
Documentation and Training
The ODM documentation is designed to describe and teach users how to use the ODM system.
Last Update: September 7, 2011