Wholesale: Operation Support Systems

Welcome to the Online Dispute Management (ODM) information Web page. Here you will find a variety of information designed to make using ODM easier and more efficient. ODM is a common Web portal accessed via the Remote Control ordering system that allows CenturyLink™ Wholesale national customers to enter, submit, view, update, and cancel billing disputes.

System Access

Access ODM via Remote Control within the Control Center Web portal.

Documentation and Training

The ODM documentation is designed to describe and teach users how to use the ODM system.

Last Update: April 23, 2014