Operation Support Systems
Control Center is a secure proprietary on-line and web-based application that provides instant access and management control over a broad range of CenturyLink™ National Wholesale Products and Services.
CenturyLink Wholesale Customers will need to only log into Control Center self service web portal to access its features as well as those of the traditional Remote Control® (RMC) application.
Control Center Benefits
Control Center provides the user a comprehensive set of management tools including:
Home Landing Page- - The Control Center Home Landing Page- provides you access to all modules within the system. The Help Options have links to "Who is my System Administrator?", Live Help, email and phone number contacts for Wholesale Customer Care, and access to Control Center Guides. A "mega menu" appears on every Control Center page for quick navigation around the portal.
Wholesale Module – Provides access to Remote Control. In the mega menu, the Wholesale module also includes links to CenturyLink Wholesale Solutions, including Products and Services and Customer Service pages.
Services Module includes the following Applications:
Service Hub Application - Provides a uniform inventory view for your products and services that are associated to your Control Center Enterprise ID. Advanced Search option allows selection of multiple products or service types, service address locations, service IDs and custom names. These Advanced Searches can be saved as additional Saved Views for future use.
Toll Free Application - The Toll Free Product application in Control Center allows you to view the inventory of Toll Free services associated to your Control Center ID. In addition, you have the ability to reserve numbers, run utilization, configuration and summary reports, view and modify existing call plan routes, and access repair tickets for your Toll Free services.
E-Line Application – The E-Line Product application allows you to view inventory, run E2E Performance Near Real Time reporting, and the ability to create and monitor repair tickets.
Data Application - The Data Product application allows you to manage your domestic Asynchronous Transfer Mode (ATM) and Frame Relay services associated to your Control Center ID. Some of the features available under the Data product include access to inventory, the ability to request & view reports, check alarm status, view network maps, and the ability to create and monitor repair tickets.
Dedicated Hosting (DH) Application - The Hosting Product application allows you to manage your DH services associated to your Control Center ID. Some of the features available under the Hosting product include access to inventory, the ability to request and view reports and access to your account information through a Hosting Portal.
CenturyLink IQ™ Networking (DIA) Application - The CenturyLink IQ Productapplication allows you to manage your Internet Solutions (formerly known as DIA (Dedicated Internet Access) and IP Solutions (formerly known as MPLS/VPLS) services associated to your Control Center ID. Some of the features available under the CenturyLink IQ product include access to inventory, the ability to request and view reports, filter inventory by locations, view an create notify contacts, and the ability to create and monitor repair tickets.
Long Distance (LD) Application - The LD Productapplication allows you to view a listing of your switched and dedicated LD inventory associated to your Control Center ID. You also have the ability to filter and/or download your inventory and the ability to create and monitor repair tickets. In addition, the LD product application provides you the ability to view your Project Accounting Codes (PAC). This application allows you to filter and download your inventory, as well as the ability to create and monitor repair tickets.
Private Line Application - Allows you to manage your Layer 1 services associated to your Control Center® Enterprise ID. The Layer 1 services include Domestic Private Line (DPL), International Private Line (IPL), Optical wave Service (OWS), and Ethernet Private Line (EPL). Supports the ability to create and monitor repair tickets.
Reports Module – provides access to Usage and Performance reporting.
Billing Module - The Billing module allows you to access your online bills (eBills), specify your delivery options, request and view a history of your charges and add more billing accounts to your Control Center ID.
The Service Management Module includes the following Applications:
Repair Application - The Repair Application allows you to view or create tickets for your products and services that are associated to your Control Center ID.Note: You can issue repair tickets for only those products supported by the Control Center Repair module, which may include the following products:
ATM and Frame Relay (Data)
The products associated to your Control Center ID will determine the type of repair tickets you will be permitted to create.
Configuration Changes Application – The Configuration Changes application allows you to view or create tickets for the following:
- IP Addressing - Allows you to manage New IP Addressing, Return IP Addressing, Multiple Circuit IDs and SWIP (Shared Wholesale Project) abuse.
- DNS - Allows you to manage New DNS, Modify Existing DNS, Reverse DNS, Delete DNS, and check for DNS availability.
- Routing - Allows you to add or delete routing configurations for your network.
- Quality of Service (QoS) - Allows you to configure Quality of Service and track via NTM ticket
Circuit Testing Application - Allows you to view circuit tests, and request new circuit tests
Alert Center Module - Alert Center allows users to manage and view Notifications for Service Management (repair and configuration tickets), Billing and Order Status associated to their Control Center Enterprise ID. Notifications can be provided in the Alert Center (portal), or by email or text message.
Orders Module – The Order Status application provides you with the ability to view the status of your order based upon the job steps for your services. The Initiate Orders application offers users a self-service, flow-through ability to Change Billing Address for their accounts. Change Billing Address submissions can be tracked in the existing Order Status application, also under the Orders module.
Contact Management Module - Allows users to add and edit SWIP contacts - applicable only when CenturyLink has created the Org ID for the customer. This will only appear when User has Advanced and/or Admin permissions. Please note: SWIP contact information must be accurate as this updates ARIN directly.
Administration Module - includes access to the following applications*: My Profile, User Management, Reports (ANI, 8xx and Card reports), Add Accounts, Enterprise Details, User Approvals, My Contacts, My System Admin, My CenturyLink Accounts, WebLinks, Status, Downloads/Uploads (CARE, CDR and INT files, Misc-From/To files)
*some applications dependent on access permissions assigned to your user profile; contact your System Admin for access permission changes.
Mobile Control Center – Allows you to view, update, and close Repair tickets for your products and service that are associate to your Control Center Enterprise ID using a mobile device.
Control Center Resources
- Control Center User Guide
- Control Center Administration User Guide
The Control Center User Guide is designed for resellers and carriers of CenturyLink Wholesale services who are responsible for managing accounts and service components. This user guide also provides the user with the following information about the Control Center System:
- An Introduction to the structure, navigation, modules, online help and functions
- A Getting Started section with detailed instructions on how to utilize the modules
- The following links to easily access the individual document(s) needed:
Introduction to Control Center
Getting Started with Control Center
Control Center Home Module
Control Center Toll Free Application
Control Center Data Application
Control Center Dedicated Hosting Application
Control Center IQ Networking Application
Control Center Long Distance (LD) Application
Control Center eBilling Module
Control Center Repair and Circuit Testing Module
Control Center Configuration Changes Module
Control Center Orders Module
Mobile Control Center
Control Center Private Line Application
Control Center Service Hub
The Control Center Administration User Guide is designed for resellers and carriers of CenturyLink Wholesale services who are responsible for administration of users and accounts. This manual also provides the user with the following information of the Control Center System:
- An Introduction of the structure, navigation, modules, online help and administrative functions
- A Getting Started section with detailed instructions on how to utilize the Administration functions
- The following links to easily access the individual document(s) needed:
Important Facts to Remember
Control Center is a complimentary service for CenturyLink Wholesale customers. This service empowers Wholesale customers to manage their business with CenturyLink.
Control Center has several user access options available allowing the customer to customize their staff's access.
Support and Service
Support for Control Center issues is available Monday through Friday 8:00am to 8:00pm (EST) by contacting the Wholesale National Customer Care center at 800 291-7707 or 614 215-3303 for International customers.
For after hours non-emergency issues, please leave a voicemail message with the Customer Care center.
For after hours emergency issues, please contact the CenturyLink Helpdesk at 888 796-9102 or 720 348-6846 (option 2). Support is available from 7am to 12am EST.
For specific questions regarding your CenturyLink service agreement, products or services should be referred to your Service Manager.
Last Update: November 10, 2014