Operation Support Systems
Operation Support System (OSS) Production Support
This web page includes information about Event and Systems Notifications & Process, the latest Events that may be occurring, Systems Notifications, how to escalate technical issues, and other Wholesale Systems Help Desk related information.
Learn about System Events that have been identified, their business impacts, known workarounds and resolutions.
Learn about current or future OSS functional changes that may affect CLECs.
Technical Escalation Process
This process defines how technical issues may be escalated by representatives from CenturyLink™ or the CLECs. It provides for assignment of escalated issues to designated Escalation Management Contacts. This process addresses escalations of technical issues associated with Wholesale Systems business functionality. Representatives of CenturyLink or the CLECs may request escalations. The process covers activities beginning with an escalation request and ending with escalation termination.
Information Technologies Wholesale Systems Help Desk (IT-WSHD)
The IT-WSHD supports CLECs that are in production who have questions regarding connectivity issues, outputs, and system outages. They do not support functional ("how to") questions concerning systems or applications. The IT-WSHD serves as your single and first point of contact. If the IT-WSHD is unable to assist you with a question, they will refer the information to the proper subject matter expert (SME), who will contact you directly or pass the resolution information to the IT-WSHD. The Help Desk professional will then call you to provide the information and confirm resolution.
IT-WSHD Telephone Number
IT-WSHD Hours of Operation
Monday-Friday 6:00a-8:00p Mountain
Saturday 7:00a-3:00p Mountain
IT-WSHD CenturyLink System Event Notification
Download Instructions for subscribing to CenturyLink System Event Notification.
Last Update: November 10, 2011