Get help with an uresolved issue

Thank your for being a CenturyLink customer. We're sorry you're having a problem with our service, and we will do everything we can to resolve it. We strive to create better experiences for our customers through constant enhancements to our network, systems, and processes.

When we fall short of our goals, our customer advocacy team is here to help.  And, as the Vice President of Customer Success & Advocacy, I will work hard to champion your needs as a customer. 


Please tell us about the issue you’re having; we’ll review your case and work quickly toward a resolution.


We appreciate your feedback, as it helps us to help you – and others – by identifying areas that need our attention.




Stephanie Polk
Vice President of Customer Success & Advocacy

Unresolved issue form

Your information

Please complete all fields. Account number is optional, but can help us investigate your case more fully.

Account number is optional, but will help us research your issue. You can find it on your billing statement.

How can we help?

Please complete all fields before submitting. 

Reason for contact

Please select your reason(s) for contacting us.

Was this information helpful?