Small Business support

Exploring the Control Center dashboard

When you log in to Control Center, the dashboard appears. You'll see the tabs for navigating around the portal, key performance indicators (KPIs) for your services—based on your permissions, and widgets to give you more insight into your services.

Navigation tabs

Use the four navigation tabs to manage your services:
  • Admin—change your profile, add/manage users, find your system administrator
  • Inventory—view/manage your products and services
  • Ticketing—create/view repair tickets, running an internet speed test
  • Billing—view/pay/download bills, create billing tickets, add accounts

Additional links (available at the top of every page in Control Center):

  • Profile ()—view and edit your user profile (click your username to access your profile)
  • Alerts ()—set up notifications and customize how you receive alerts (e.g., text, email, Alert Center)
  • Help ()—our library of support topics to learn how to use Control Center

Dashboard KPIs (key performance indicators)

Based on your Control Center permissions, you'll see two KPIs: Billing and Alerts. Use the KPIs to access information about your CenturyLink services. To view more information, click the KPI.
Learn more about the Billing KPI
Learn more about the Alerts KPI

Dashboard widgets

Use the dashboard widgets to access support and news about CenturyLink.
  • Contacts widget—access help for Control Center.
  • Recent News widget—view the latest news for CenturyLink. Stay up-to-date about new products and additional services.
Not quite right?
Try one of these other, popular support topics:
        Billing support
        Repair tickets
        User profiles
See all Small Business customer service topics for: