Customers with internet service can sign in to My CenturyLink and add Connected Voice service.

Most small business customers find the Professional service is a good fit. This level of service provides more features and phone numbers than the Basic service, including the Connected Voice app that allows you to make calls from your computer.

No technician is needed! You can install Connected Voice yourself. See our set-up guide.

Please see the set-up guide for Connected Voice Professional.

No, existing phone jacks will not work with Connected Voice. Special equipment is required to provide service in your business.

• Professional service requires an IP phone that connects directly to an Ethernet jack.
  
• Basic service requires an Analog Telephone Adapter (ATA) that plugs into your modem.

• Professional service requires an IP phone that connects directly to the internet with an Ethernet cable.
  
• Basic service requires an Analog Telephone Adapter (ATA) that plugs into your modem.

You cannot use a landline or cordless phone with Connected Voice Professional. When you complete your order, you will also purchase an IP phone that is certified to work with the service. Once you connect your IP phone it will automatically configure and is programmed to give you access to all of the features included with Connected Voice Professional. Once you hear a dial tone, your phone is ready to use. With Connected Voice Professional, you can also use the mobile app or desktop app to make calls. See all the details for setting up Connected Voice Professional. 

You can use a regular landline or cordless phone with the Connected Voice Basic service. Just plug your phone into the adapter box and you're ready to start making calls. We recommend that you use cordless phones with your Connected Voice service. Connect the adapter to the cordless handset base station and distribute the remote handsets throughout your home or business. Any phones that are connected to wall jacks will not work with your Connected Voice service. Learn more about setting up Connected Voice Basic.

Yes, you can use your fax machine with Connected Voice service. Just let us know when you order service that you will be connecting a fax machine. 

If you are a current customer with prepaid internet and you order online, you'll get an email with a link to the Connected Voice activation portal. There you'll be able to request your new number. You'll receive that number within minutes.

If you order Connected Voice with the help of an agent through chat or a phone call, you will get your new number during that order process.

Unfortunately, at this time we are not able to transfer your current number to Connected Voice. You must get a new number.

We recommend you contact your alarm system provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.

We recommend you contact your emergency life alert provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.

Yes, Connected Voice service allows 911 calls just like traditional phone service. However, the service differs from traditional phone service in a few ways. Please review your Connected Voice Subscriber Agreement for all the details about these differences, including differences with 911 service. Here are four key differences about the service: 

1. The service and 911 calling will not work during a power outage at your service location. To keep up and running during a power outage, you’ll need a battery backup unit for your modem and your Connected Voice equipment. Learn more about battery backups.
   
   
2. You cannot make or receive calls, including return calls from Emergency 911 centers, until your current phone service has been deactivated.
   
   
3. Some US locations do not offer e911 service, so you must provide your location information to local emergency centers in these areas.
   
   
4. You must notify us before you change the physical location of your Connected Voice service. Connected Voice 911 calling will not work properly if you move before you update your physical location with us and get a confirmation. Learn more about how to move your CenturyLink service.

Your Connected Voice service includes long distance calling.

You get unlimited calls to the U.S. and territories:

• Alaska
• Hawaii
• Puerto Rico
• US Virgin Islands

Plus 500 direct-dial international minutes with each billing cycle* to the following countries:

• Canada
• Germany
• Ireland
• Mexico
• United Kingdom
  

*Once the 500 minutes have been used in a billing cycle, any future calls to the countries listed are unavailable until the minutes are reset on the first day of the next billing cycle.

You can track your usage by signing in to your Connected Voice account and selecting Call History.