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CenturyLink SIMPLE Digital Phone customers are moving to Connected Voice. See FAQs here.
Connected Voice is our new Voice over IP (VoIP) product. It is an upgrade to your existing SIMPLE digital phone service.
Connected Voice includes new features and benefits:
There is no change to your current monthly pricing for voice service associated with this upgrade. You will continue to receive voice service at the same monthly price as before. Taxes and surcharges apply.
Yes, you will still receive one bill, but with Connected Voice as your voice service rather than SIMPLE Digital Phone.
You will keep the same number – no action is needed by you.
You may experience a brief service outage when your account is upgraded to the new service. The upgrade will be scheduled in the early morning hours in order to minimize the impact, and you will be notified of the time and date in advance of the upgrade.
Most existing customer equipment can be used with the new Connected Voice service. However, some older devices may need to be replaced with newer models.
The equipment will be shipped directly to your business. A technician is not required for installation – you will receive instructions with the equipment. You can also reference this step-by-step setup guide.
There is no charge for the new equipment.
You will need to backup any voicemail messages you want to keep, as these are not moved with your service upgrade. To save a message, access your mailbox, listen to the message, and record the message to a personal recording device during playback. You will also need to set up your voicemail and record your greeting(s) once the new service is installed.
Connected Voice is a prepaid Voice over Internet Protocol-based service (VoIP). Essentially, this means it’s a digital phone service provided through your internet connection. Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications.
Contact us to order Connected Voice service.
Most small business customers find the Professional service is a good fit. This level of service provides more features and phone numbers than the Basic service, including the Connected Voice app.
No technician is needed! You can install Connected Voice yourself. See our set-up guide.
Yes, you can keep your existing number. If you’d like to transfer your phone number to your Connected Voice service, just tell us when you order service.
No, existing phone jacks will not work with Connected Voice. Special equipment is required to provide service in your business.
Yes, you can use your fax machine with Connected Voice service. Just let us know when you order service.
We recommend you contact your alarm system provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.
We recommend you contact your emergency life alert provider to learn more about how the system works with digital phone service. Also note that the service will not work in a power outage unless you have a battery backup.
Your Connected Voice service allows you to dial 911 to reach the Emergency 911 center in your area, like traditional phone service, but the service differs from traditional phone service in multiple ways. Please review your Connected Voice Subscriber Agreement for all the details about these differences, including differences with 911 service. Here are four key differences about the service:
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