How to move your CenturyLink service

Moving? You can get your service up and running at your new place ahead of time, so it's ready to go when you move in.

Move your current service to a new address

When you move your service, you can activate your new address before you disconnect the old one, making it easy to stay connected.

Some customers can move their service online. Sign in to My CenturyLink and scroll down on the home screen. If you're eligible to order a move online, you'll see Moving? and a "Get Started" button, as shown in the screenshot.

screenshot from My CenturyLink with Moving link

All other customers, please contact us to move your service. Some customers, including those enrolled in Lifeline or ACP, and others with different account types, need to ask an agent to start the process. If this applies to you, be sure to ask the agent about:

  • Any speed upgrades available at your new address
  • How you can save money with special promotions or bundle discounts

Did you know? Signing in to My CenturyLink is a hassle-free way to confirm your start date and make changes to your account. If you’ve never used My CenturyLink, start here.

Set up new CenturyLink service

If you're moving and just finding us for the first time, welcome! You can set up new internet, television, and home phone service all at once with CenturyLink. To get started, find out which services are available at your new address.

Note: If your current provider is a company other than CenturyLink, you are responsible for disconnecting service with them.

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