Personal TechProSM by Assurant® provides smart support for smart home devices. For $7 a month and no term commitment, you can get unlimited support for all of your connected devices.
Current CenturyLink customers can order Personal TechProSM through a My CenturyLink account. Sign in to My CenturyLink here and you'll be navigated to the ordering page. This is the same page where you can cancel your Personal TechPro subscription.
Your first step is to download the app from your device's app store. Once the app is installed:
You can get support for any device that connects to your home network, including:
Devices can be connected by WiFi, Bluetooth®, or other methods such as Zigbee or Z-Wave.
The Personal TechPro team can help walk you through anything from setting up and connecting your devices to configuring and troubleshooting them. For instance, you may need help connecting your laptop to WiFi or Bluetooth®, or it may be running slow and it’s time for a tune-up. You may also need help setting up voice commands through your phone, Google Home or Amazon Echo to control your smart devices, automating your smart lighting so that it dims when you’re heading to bed, or programming your smart thermostat to stay comfortable throughout the day. Personal TechPro can help with it all.
You get unlimited support with Personal TechPro — unlimited devices and unlimited contacts with the Personal TechPro specialists.
Live support is available through the Pocket Geek Home app from 8 a.m. to midnight ET, seven days a week (excluding major holidays).
The Personal TechPro team typically answers calls and chats in 30 seconds or less. No long wait times!
The how-to guides in the Pocket Geek app provide helpful tips and tricks to manage and optimize your smart devices. You can even view visual step-by-step device simulators for a helpful walkthrough.
In the app, tap the How-To Guides button from the home screen for the device you need help with, then select the type of guide you want to see. The options will vary depending on the device. You can always choose Live Support from any screen if you need more assistance.
The troubleshoot tool provides self-help content for commonly found issues and allows you to drill down to your specific issue. It gives quick fixes for most smart devices and pointers for troubleshooting small issues quickly and easily.
To access options, find the device on the home screen that you want help with and tap the Troubleshoot button. You can always select the blue agent icon for Live Support from any screen.
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