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Email attachment troubleshooting basics
It should be so simple, right? Hit Send and the email goes. Double click the attachment and you can read it. but not today. Today, things just want to be a little difficult.
We know how vexing it can be when otherwise simple things refuse to cooperate. Try these troubleshooting tips to quickly get back to normal.
Trouble sending attachments
Your email service comes with a few size limitations. Attachments, particularly ones with images and/or lots of data, can get really big, really fast. Big attachments are a problem for a couple of reasons. Some email accounts restrict the size of individual messages. Messages that are too big don't get sent, which might be what you're experiencing. Alternately, if your email account is full (has reached its size limit), you can't send (or receive) ANY messages until some messages are deleted.
To determine if either of these situations pertain to you:
Step 1: Check the size limit of your account.
centuryLink.net, elpasotel.net, embarqmail.com or q.com
Email size limit: 20MB
"Send To" limit: 100 contacts
Webmail send limit: 100 per hour
SMTP send limit: 500 per hour
IP based email send limit:50 per 5 minutes
Email box size: 15MB
Email size limit: 10MB
"Send To" limit: 50 contacts
Send limit: 100 per hour
Step 2: If you're over your size limit, delete all items in your outbox, and try sending the email and attachment again.
If you are having trouble viewing an attachment, make sure you have the appropriate software to open and read the file extension. A file extension is the set of characters, usually 3 or 4 in length that follow the main filename. In the filename "ChemistryNotes.txt" the extension is ".txt". Documents with .txt extensions can be opened on most computer systems. However, this is not the case with all file types. For instance, files with a .doc extension can only be opened using Microsoft Word (or similar) software.