You can often improve your connection speed by checking your wiring, modem and devices on your home network. Going through each of the steps below can also help determine if there's an issue on your end (with your home equipment/setup) or on our end (with the CenturyLink network) that needs further attention.
It's important to understand how much bandwidth your various online activities require, and adjust your expectations accordingly. Depending on how many people in your household are streaming video, gaming, or doing virtual learning or work, not to mention all the connected devices that also use up bandwidth continually, you may simply be using up all your speed (bandwidth), resulting in poor performance or sluggish response times on any given device. Start by learning more about how much speed you really do need for your family.
Are you already getting the maximum speed for your service plan but you find it's simply not enough for your household's needs? There are a couple of options to increase your speed.
Some households may decide it's time to upgrade to a faster internet plan. Start by logging on to My CenturyLink (on the web or through the app) to find out whether speed upgrades are available at your address. This will depend on which plan you already have and which speed tiers are sold in your area.
Another popular option is to add a second internet line to your home, which can be used exclusively for gaming, streaming, or remote working and schooling needs. This may be a good solution when it's simply not possible to further optimize your connection or to upgrade to a higher speed.
It's also possible that your wired speed is fine and that it's your wireless signal that's slowing you down. If you run a speed test over an Ethernet connection and the results are fine, but you're not getting good performance over WiFi, it could be due to a weak signal or your router setup.