We have recently updated our email system. If you have not yet signed in since the update, please note that you will be asked to provide your email and/or mobile phone number for easy password recovery. Just follow the steps to do this and then enjoy your new email experience.
IMPORTANT: If you are using a mail client, you will need to sign in to that application and check the server settings on your device to make sure they follow the information shown in the table. FAQs >
Incoming Server (choose POP or IMAP) | POP: pop.centurylink.net, Port: 995, Security: SSL IMAP: mail.centurylink.net, Port: 993, Security: SSL |
Outgoing Server | SMTP: smtp.centurylink.net, Port: 587, Security: TLS if available |
Having problems sending or receiving email? Start with these suggestions.
It may be necessary for you to disable your anti-virus software while troubleshooting your email. To do this, search the support site for your specific security program for instructions about how to temporarily disable it.
If it is, you won't be able to send or receive emails until you make room.
For these domains: centurylink.net, q.com, elpasotel.net, embarqmail.com, centurytel.net, cswnet.com, clds.net, coastalnow.net, cochill.net, emadisonriver.com, emadisonriver.net, gallatinriver.net, grics.net, gulftel.com, madisonriver.biz, mebtel.net, and qwest.net
If you have reached your email box limit, delete messages to free up space for more email.
More email tips:
If you are having trouble viewing an attachment, make sure you have the appropriate software to open and read the file extension. A file extension is the set of characters, usually 3 or 4 in length that follow the main filename. In the filename "ChemistryNotes.txt" the extension is ".txt". Documents with .txt extensions can be opened on most computer systems. However, this is not the case with all file types. For instance, files with a .doc extension can only be opened using Microsoft Word (or similar) software.
Be cautious when opening attachments; they can harm your computer. It's best to run an anti-virus scan before opening any attachment. You can also search for dangerous file types online. If you've opened an attachment and think you may have inadvertently infected your computer with a virus, read more about what to do about a virus.
For additional email assistance, contact us. We're here to help.
Like many free web-based email services, unused CenturyLink email accounts are deactivated after a certain amount of time. To keep your CenturyLink email active, be sure to log in at least once a year. Accounts with no activity for more than a year will be deactivated and all contents deleted.
Visit our new dedicated email support site.
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