As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
We had an unexpected error, please try again.
By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
CenturyLink email troubleshooting
Having trouble with your email? Start with these suggestions:
Confirm you don't have a security conflict caused by your firewall or antivirus software. To see if this is the problem, temporarily disable your security software, but remember to turn it back on when you're done testing. Try sending/receiving your email. If you are able to send/receive now, then you need to adjust or update your security software.
Tips for disabling antivirus software
Search the support site for your specific security software for instructions about how to temporarily disable the program.
Is your email box full?
If it is, you won't be able to send or receive emails until you make room.
Check the size limit of your mailbox.
Email send size limit: 10MB
Send To limit: 50 contacts per message
Webmail and SMTP send limit: 35 messages per hour
Email box storage limit: 700MB
For these domains: centurylink.net, q.com, elpasotel.net, embarqmail.com, centurytel.net, cswnet.com, clds.net, coastalnow.net, cochill.net, emadisonriver.com, emadisonriver.net, gallatinriver.net, grics.net, gulftel.com, madisonriver.biz, mebtel.net, and qwest.net
If you have reached your email box limit, delete messages to free up space for more email.
Be sure to clean out all email folders. Messages in your Sent, Drafts, Deleted/Trash and Outgoing folders all count against your size limit.
Sort or filter your messages by attachment size to find large attachments. Download and save these to your computer and delete the email message.
Trouble opening attachments
If you are having trouble viewing an attachment, make sure you have the appropriate software to open and read the file extension. A file extension is the set of characters, usually 3 or 4 in length that follow the main filename. In the filename "ChemistryNotes.txt" the extension is ".txt". Documents with .txt extensions can be opened on most computer systems. However, this is not the case with all file types. For instance, files with a .doc extension can only be opened using Microsoft Word (or similar) software.
Be cautious when opening attachments; they can harm your computer. It's best to run an antivirus scan before opening any attachment. You can also search for dangerous file types online. If you've opened an attachment and think you may have inadvertently infected your computer with a virus, read more about what to do about a virus.
For additional assistance, contact us. We're here to help.
Was this article helpful?
Visit your home page, where you can check your CenturyLink email, browse news and check the weather.
Like many free web-based email services, unused CenturyLink email accounts are deactived after a certain amount of time. To keep your CenturyLink email active, be sure to log in at least once a year. Accounts with no activity for longer than a year will be deactivated and all contents deleted.