Email problems can really put a damper on your communications. Here we share some tips for problems sending or receiving email or opening attachments.
We updated our email in October 2022. If you have not signed in since the update, please note the following:
Are you having trouble sending or receiving email? These tips and things to check can help get you in communication again.
If you're having trouble viewing an attachment, make sure you have the correct software to open and read the file extension. A file extension is the set of characters, usually 3 or 4 in length that follow the main filename. In the filename "ChemistryNotes.txt" the extension is ".txt". Documents with .txt extensions can be opened on most computer systems. However, this is not the case with all file types. For instance, files with a .doc extension can only be opened using Microsoft Word (or similar) software.
Be cautious when opening attachments; they can harm your computer. It's best to run an anti-virus scan before opening any attachment. You can also search for dangerous file types online. If you've opened an attachment and think you may have inadvertently infected your computer with a virus, read more about what to do about a virus.
After you've tried the tips here, if you're still having problems with your CenturyLink email, visit the CenturyLink Email Support site. On this dedicated site, you can search for specific issues, chat with a support expert, or submit a help request form.
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