What to do if you get a Mailbox Full error

If you're getting "mailbox full" errors, it's probably time to do a little housecleaning. Your email service comes with a few size limits. When you exceed those limits, you cannot send or receive emails until some are deleted.

To solve this problem:

  1. Log into webmail.
  2. Free up space by deleting unneeded messages.

Messages in your Sent, Drafts, Deleted/Trash and Outgoing folders all count against your size limit so be sure to clean out everything you can. Sometimes it's not the quantity of messages but the size. Messages with large attachments, particularly ones containing images and/or video, can rapidly consume your mailbox's storage capacity.

To confirm you've freed up enough space, try sending yourself a test message from a different account.

Did you know? People sending emails to you can also be affected by your full email box. They may receive an "undeliverable" message if there's no room in your box for their message to fit.

For additional assistance, chat with us. We're here to help.

Was this article helpful?
Visit your home page, where you can check your CenturyLink email, browse news and check the weather.
Troubleshoot problems with your phone or internet service
Please enter your Account or Billing Phone Number and Billing Zip Code to test your services.