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Terms & Conditions for
Business Products and Services

Small Business Customers (up to 10 lines): See Instructions on locating the applicable terms and conditions for your Products and Services.

All other Business Customers: Refer to the appropriate CenturyLink contract, including any incorporated Quote(s)/Order(s), for the general and service-specific terms and conditions applicable to your business. 

For Former Embarq and CenturyTel Companies’ Products and Services, see Guidance for assistance on locating the applicable terms and conditions for your Products and Services.

For Products and Services that you are unable to locate as described, please contact Business Support.

Small Business Customers (up to 10 lines) Instructions

You may have purchased Services separately or as a bundle (e.g. CenturyLink Business Bundle Preferred). Bundles may consist of up to three of the following components: (1) local service (voice and features), (2) long distance service (1+/operator dialed calls), or (3) High-Speed Internet.  The name of any bundle purchased is identified on your order confirmation and your invoice. The following will assist you in locating your terms and conditions:

Local Service

Your terms, conditions and rates are located at www.CenturyLink.com/tariffs.  At that link, enter the following search criteria in Step 2:
 

  • Select Jurisdiction:  select state where service is provided from drop-down options
  • Select Entity Type:  select “LEC” from drop-down options
  • Select Entity Name:  find the name of your local service provider on your monthly invoice - if none listed, your entity is Qwest Corporation, OR  see Locating the Name of your CenturyLink Local Exchange Carrier at OTHER TARIFF RELATED INFORMATION
  • Select Tariff Type:  select “Local” from drop-down options
  • Click on “Search”

Long Distance

CenturyLink Communications, LLC is your service provider for 1+ and operator-dialed calls.  Your terms, conditions and rates for interstate and international calling are located in Rates and Services Schedule Interstate and International No. 10.  To locate your companion intrastate long distance terms, conditions and rates, at www.CenturyLink.com/tariffs, enter the following search criteria:
 

  • Select Jurisdiction:  select state where service is provided from drop-down options
  • Select Entity Type:  select “IXC” from drop-down options
  • Select Entity Name:  select “CenturyLink Communications” from drop-down options
  • Select Tariff Type:  select “Interexchange” from drop-down options
  • Click on “Search” 

CenturyLink Pure Broadband Service or High-Speed Internet Service

Your terms and conditions are located at CenturyLink® High-Speed Internet Agreement.

Former CenturyLink EMBARQ and CenturyTel Companies’ Products and Services Guidance

Your terms and conditions may be located either in the Tariff Library (see Tariff Library Information and Search Tips) or in Products and Services NOT located in the Tariff Library.  

Tariff Library Information and Search Tips

The Tariff Library contains electronic representations of the tariffs on file with applicable state commissions for regulated services provided by CenturyLink and guidebooks, price lists or local terms of services for detariffed services. The Tariff Library also contains schedules governing regulated intrastate, interstate, and international telecommunication services and posted as required by the Federal Communications Commission.

Your contract or the incorporated price quote provides information that will assist you in locating your terms and conditions in the Tariff Library.  For ease in finding your local services terms and conditions, enter the following search criteria under Step 2:

  • Select Jurisdiction:  select state where service is provided from drop-down options
  • Select Entity Type:  select “LEC” from drop-down options
  • Select Entity Name:  select the Entity displayed on your Price Quote from drop-down options, OR see Locating the Name of your CenturyLink Local Exchange Carrier at OTHER TARIFF RELATED INFORMATION
  • Select Tariff Type:  select “Local” from drop-down options
  • Click on “Search” 

Former CenturyLink EMBARQ and CenturyTel Companies’ Products and Services NOT located in the Tariff Library

For products and services that are not covered by the Tariffs, Local Terms of Service or Schedules for Long Distance Services, you are subject to both general terms and conditions and supplemental, service-specific terms and conditions as follows: 

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