Small Business support

Changing your bill delivery method

Depending on which services you have with us, you can choose electronic or paper delivery of your bill. After you go paperless, it's a good idea to set up email alerts so you know when your bill is available and ready to be downloaded.

Changing to paperless billing

After you sign up to stop receiving your bill in the mail, it can take one to two full billing cycles for paperless billing to be implemented. Some local service accounts aren't eligible for paperless billing (accounts marked with Unavailable in the Paperless Billing column.

To change to paperless delivery:

  1. Click Billing, then click Invoices.

    Control Center lists your accounts, the total amount due and due date for each account, whether the account is enrolled in paperless billing, and whether the account is enrolled in Autopay.
  1. Search for the account you want to enroll in paperless billing by doing one of the following:

    • Sort your invoices using the Sort by… list (e.g., Account Number). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your invoices by account group by selecting an option from the View All (Default)… list.

    • Search for a specific account (by invoice number, account group, etc.) using the Search by… field and search box.

  2. After you find the account you want, click the blue down arrow ().

    You'll see additional details for the account such as billing address, due date, last payment (and date received), delivery method, whether the account is enrolled in Autopay.
  1. Click Paperless Billing.
  1. Select the Use Paperless Billing for this account. I have read and agree to the Terms & Conditions checkbox, then click Enroll. (To review the terms and conditions, click the link.)

    Control Center submits the request to convert your account to paperless billing. It can take up to two billing cycles for paprless billing to take effect. Until then, you'll see Pending in the Paperless Billing status column. Then, the status will change to Yes.

Changing to paper billing

If you decide paperless billing isn't for you, you can return to paper billing.

To cancel paperless billing, please contact us: 800-777-9594.

Not quite right?
Try one of these other, popular support topics:
        Billing support
        Repair tickets
        User profiles
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