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CenturyLink @Ease packages
Customers with CenturyLink High Speed Internet receive award-winning antivirus protection from McAfee at no extra charge. Learn more about McAfee protection.
For our customers who purchased an @Ease package in the past, please see below for details about your existing coverage. Please note that the @Ease product has been discontinued and is only available to customers who purchased it prior to its discontinuation in 2020. Upgrades are no longer available.
This table shows the benefits for each @Ease package level.
| Benefits | Standard Package |
Advanced Package |
Ultra Package |
|---|---|---|---|
CenturyLink Security by McAfee |
Security for 10 devices | Security for 10 devices | Security for 10 devices |
Inside Wire Protection |
✓ |
✓ |
✓ |
Computer Support Services |
✓ | ✓ | ✓ |
Lifetime Modem Warranty |
✓ |
✓ |
|
Identity Theft Protection |
✓ |
We provide services that give you enhanced support for your computer - PC or Mac. Shown below are the additional services you will receive based on your current subscription to CenturyLink @Ease. See details about each service on the computer support services page.
| Benefits | Standard |
Advanced |
Ultra |
|---|---|---|---|
Enhanced WiFi Support |
✓ |
✓ |
✓ |
Computer Tuneup |
✓ |
✓ |
✓ |
Enhanced Windows Support |
✓ |
✓ |
|
Enhanced Software Support |
✓ |
✓ |
|
Peripheral Support |
✓ |
✓ |
|
Malware/Virus Removal |
✓ |
||
Home Networking |
✓ |
To use these services, go to the CenturyLink Computer Services page and enter your billing phone number or account number. From this page, you can run a PC Health Check or click on the problem you're having and connect to a technician who will help you repair the issue remotely.
The extended Lifetime Modem Warranty is available for modems purchased from CenturyLink.
To learn about your lifetime modem warranty, chat with customer service.
We partner with Identity Guard to provide Identity Theft Protection. This protection monitors and alerts you to potential identity theft by:
- Scanning the web and alerting you if your information is found in an unsecure location
- Monitoring and alerting you if applications are being opened in your name
- Providing online tools and calculators
To get support, check your email for a link to enroll.
After you enroll, you can get support from Identity Guard online or call 1-800-452-2541
- M-F 8a-11p (EST)
- Sat 9a-6p (EST)
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