Enhanced computer services and support
We provide enhanced support services for your computer — for PC and Mac. This service is available with a la carte pricing for all CenturyLink customers. Shown below are the additional services that are available for all customers and what's included for current subscribers to CenturyLink @Ease.
Please note: The @Ease product has been discontinued and is only available to customers who purchased it prior to its discontinuation. Upgrades are no longer available.
| Service | @Ease Standard |
@Ease Advanced |
@Ease Ultra |
|---|---|---|---|
| Tuneup and optimization for up to 5 computers | 1 tune-up per year |
2 tune-ups per year |
3 tune-ups per year |
| Enhanced wireless support | Includes setting up a Nook, iPad, laptop, etc. on an existing wireless connection | ||
| Enhanced Windows support | Not included | Includes updating drivers, security, Windows components, display settings, system restores, user profiles and setting file permissions |
|
| Enhanced software support | Not included | Support installing the CenturyLink provided antivirus software. This includes drivers, email support, browsers, Microsoft Office, and antivirus software maintenance and support. |
|
| Peripheral support | Not included | Support connecting the following devices to your computer: printer, scanner, copier, gaming consoles, external drives, mouse, keyboard and monitor, webcams, and sound/speakers. |
|
| Malware/virus removal | Not included | Not included | Twice a year removal and cleaning of any malicious software (i.e. virus, spyware) found on the computer. |
| Home networking | Not included | Not included | One-time remote set up of a home network and ongoing support for this network. |
To get support services, go to the CenturyLink PC Services page and enter your billing phone number or account number. From this page, you can run a PC Health Check or click on the problem you're having and connect to a technician who will help you remotely.
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