We provide enhanced support services for your computer — for PC and Mac. This service is available with a la carte pricing for all CenturyLink customers. Shown below are the additional services that are available for all customers and what's included for current subscribers to CenturyLink @Ease.
Please note: The @Ease product has been discontinued and is only available to customers who purchased it prior to its discontinuation. Upgrades are no longer available.
|Tuneup and optimization for up to 5 computers||1 tune-up per year
||2 tune-ups per year
||3 tune-ups per year
|Enhanced wireless support||Includes setting up a Nook, iPad, laptop, etc. on an existing wireless connection|
|Enhanced Windows support||Not included||Includes updating drivers, security, Windows components, display settings, system restores, user profiles and setting file permissions
|Enhanced software support||Not included||Support installing the CenturyLink provided antivirus software. This includes drivers, email support, browsers, Microsoft Office, and antivirus software maintenance and support.
|Peripheral support||Not included||Support connecting the following devices to your computer: printer, scanner, copier, gaming consoles, external drives, mouse, keyboard and monitor, webcams, and sound/speakers.
|Malware/virus removal||Not included||Not included||Twice a year removal and cleaning of any malicious software (i.e. virus, spyware) found on the computer.
|Home networking||Not included||Not included||One-time remote set up of a home network and ongoing support for this network.
To get support services, go to the CenturyLink PC Services page and enter your billing phone number or account number. From this page, you can run a PC Health Check or click on the problem you're having and connect to a technician who will help you remotely.