Enhanced computer services and support

We provide enhanced support services for your computer — PC and Mac. This service is available with a la carte pricing for all CenturyLink customers. Shown below are the additional services that are available for all customers and what's included for current subscribers to CenturyLink @Ease.

Please note: The @Ease product has been discontinued and is only available to customers who purchased it prior to its discontinuation in 2020. Upgrades are no longer available.

 

Service @Ease Standard @Ease Advanced @Ease Ultra

Tuneup and optimization for up to 5 computers

1 tune-up per year  2 tune-ups per year  3 tune-ups per year 

Enhanced wireless support

Includes setting up a Nook, iPad, laptop, etc. on an existing wireless connection

Enhanced Windows support

Not included  Includes updating drivers, security, Windows components, display settings, system restores, user profiles and setting file permissions
Enhanced software support Not included
Support installing CenturyLink-provided anti-virus software. This includes drivers, email support, browsers, Microsoft Office, and anti-virus software maintenance and support.

Peripheral support Not included
Support connecting the following devices to your computer: printer, scanner, copier, gaming consoles, external drives, mouse, keyboard and monitor, webcams, and sound/speakers.


Malware/virus removal

Not included Not included Twice a year removal and cleaning of any malicious software (i.e. virus, spyware) found on the computer.

Home networking

Not included Not included  One-time remote set-up of a home network and ongoing support for this network.

To get support services, go to the CenturyLink PC Services page and enter your billing phone number or account number. From this page, you can run a PC Health Check or click on the problem you're having and connect to a technician who will help you remotely.

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