Transferring to Quantum Fiber

FAQs for CenturyLink Prepaid Internet customers

Many CenturyLink prepaid internet accounts are being transferred to Quantum Fiber. With Quantum Fiber, you'll gain a premier service experience delivered over a trusted fiber network. Learn more about how this change will impact you.

Q: I already have CenturyLink Fiber. What’s different about Quantum Fiber?

CenturyLink Fiber is transforming into Quantum Fiber because nothing is more important for today's connected lives than super-fast and reliable internet.

With Quantum Fiber, you'll gain a premier service experience over our already trusted fiber network. Key benefits include:
 

• Fully online customer service with no phone queues, voice menus, or call transfers
• Unlimited data, with no annual contracts, and no complicated bundles
• Prepaid service with no credit checks and no bills to remember
• Payment options that include credit cards and PayPal

Instead of data caps, bundles and pricing gimmicks, you'll get game-changing customer service, transparent pricing, and a powerful app for control, simplicity, and freedom.

Q: Will there be any interruption to my internet service when I move to Quantum Fiber?

A brief service interruption may occur overnight as we transfer your account. In the morning, you’ll wake up to Quantum Fiber.

Please note: If you do lose internet service following the transfer, you may need to reset your modem and wait a few minutes as it connects to the Quantum Fiber network during the boot-up process.

Q: When will my bills switch over from CenturyLink to Quantum Fiber?

As a CenturyLink Fiber prepaid customer, you pay in advance for each month’s service without receiving a traditional bill in the mail. Quantum Fiber is also a prepaid service, so that makes switching easy. We will process your first payment to Quantum Fiber on the same date your CenturyLink Fiber payment would have been paid. In other words, your monthly payment will continue to be processed on the same day of the month as always. You’ll receive your last CenturyLink bill the month prior to switching to Quantum Fiber.

Q: How much data comes with a Quantum Fiber internet plan?

You'll get unlimited data with your Quantum Fiber internet service. This means the freedom to stream, game, chat, download, and upload without worrying about data overage fees.