If your modem isn't working right, or you accidentally messed up some of the settings, you may decide you need to completely reset your modem to its default settings.
But before you do, it's always worth trying to simply reboot your modem first. Click below to see basic instructions, or view more detailed instructions on our modem reboot page.
If a simple reboot didn't fix your problems, then it may be time to try a full reset. This returns your modem to its out-of-the-box settings. In many cases, a reset may fix the following issues:
The RESET button restores your modem to its factory default settings. This also erases any customized settings you may have changed, including: static IP address setup, DNS, personalized password, customized wireless settings, port forwarding, routing and DHCP settings.
If you have custom settings that you want to save, learn how to back up your settings before resetting the modem.
No matter what kind of modem you have, the RESET button is likely on the back, and is usually red. It's recessed to prevent it from being pushed by accident, so you'll need a bent paperclip or pen tip to press it.