A reset restores your modem to its factory default settings. It will also erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, WiFi settings, routing and DHCP settings. If you have custom settings, you can back up your settings before doing the modem reset and then restore them again once the reset is complete.
Before we explore how to reset your modem, it’s important to discuss when it is appropriate to do a factory reset. If your modem isn't working right, or if you changed some settings you can't undo, you may decide it's time to reset your modem to its default settings.
Before you do, however, it's always worth doing a simple reboot first. If you haven't already tried rebooting (restarting) your modem, click the link below to see instructions for three different ways you can reboot.
A full factory reset returns your modem to its out-of-the-box settings and may fix the following issues:
The preferred method to reset your modem is by logging into the user settings interface. If this isn't an option, you can do it manually using the reset button on the back of the modem.
Click to open instructions for your chosen method below.