CenturyLink internet monthly recurring charge increase

If you’ve received a notice about a $10 per month increase to your internet monthly recurring charge, you likely have questions. Please review the frequently asked questions below to learn more.

Why is my CenturyLink internet monthly recurring charge increasing?

We are committed to improving your experience by delivering advanced technologies and solutions with honest and personal service. As we continue to invest in our network, improve our services and adjust to current economic conditions, we must periodically make adjustments that affect customer rates.

How will I know if my monthly recurring charge for CenturyLink internet will increase?

Customers affected by an increase will be notified at least 30 days in advance of the change in their monthly recurring charge for CenturyLink internet service.

Customers who prepay for their services on a month-to-month basis, via a debit or credit card, will receive an email notification sent to the email address associated with their account.

Customers who receive a monthly bill for the prior month of service, either as paperless billing or as a printed bill, will be notified by a message on their monthly bill.

Will I see an increase in my CenturyLink internet charges if I have a current Price for Life promotion?

No, the increase to the CenturyLink internet monthly recurring charge does not apply to customers currently enrolled in the Price for Life promotion.

Will I see an increase in my CenturyLink internet charge if I currently receive a Lifeline or Affordable Connectivity Program (ACP) monthly discount?

Yes, the increase to the CenturyLink internet monthly recurring charge may apply to customers currently enrolled in and receiving these discounts. Lifeline or ACP monthly discounts will continue to be applied to the new monthly recurring charges.

When will the new CenturyLink internet monthly charge appear on my bill?

The new monthly recurring charge will be effective 30 days following the notification of the increase; therefore, you can expect to see the adjusted rate on your next monthly bill.

Please read your individual notification message carefully for dates specific to your services.

What should I do if I have additional questions or want to make changes to my plan?

We are here to assist you with additional questions regarding the increase. Depending on your needs, here are a few options to consider.

• Account review – Ensure you are getting the best value by having your account reviewed. Long-time customers are often eligible for a new promotion and in some cases, an upgraded internet speed. Chat with us to go over your options.
  
  
• Assistance programs - CenturyLink participates in Consumer Assistance Programs which can help qualified customers reduce their monthly bill.