How to make a payment arrangement

If you have a bill with a higher than expected balance, you can set up a payment arrangement (also called a plan) to split up your payments.

What is a payment arrangement?

Payment arrangements are scheduled payments that automatically process on the dates you select. We offer two arrangements:

  1. Split the total balance into two installments, due within 30 days of the day you set up the arrangement. The two payment amounts can be set however you wish.

  2. Pay the past-due balance before the current bill due date. Pay the remaining current balance by the regular due date.

Not all accounts are eligible

Unfortunately, not all accounts are eligible for payment arrangements. If your account is not eligible for a payment plan, you will need to pay your full balance before the due date to avoid late fees.

If you have questions about account eligibility, or are a Small Business customer, please contact us about a payment plan.

How to make a payment arrangement online

  1. Click the button above to go to the online tool.

  2. Enter your account number, phone number, or email address.

  3. Enter your billing zip code.

  4. If your account is eligible for a payment arrangement, you will be given two choices:
    1. Pay the total balance in two installments within the next 30 days.

    2. If you have a past due balance, you can pay just that amount. The current balance will still be due by the due date on your bill.
  5. Select the payment arrangement option you prefer.

  6. Enter the amounts and dates for your payments.

  7. Select whether you would like to pay with a bank account or a credit/debit card.

  8. Enter the payment details.

Fee notice: There is $3.50 convenience fee for one-time payments by credit or debit card. 

Other ways to make a payment plan

There are two other options for setting up a payment arrangement. Whatever way you choose to set up your arrangement, you'll have the same scheduling options described above.

  • Call and use our automated phone system to create your plan.

  • Chat with one of our experts to create a plan.

Will I be charged a fee for making a payment plan?

There is no fee for setting up a payment arrangement. There is a fee for a one-time payment with a credit or debit card.

Bank Account - no fee
You can use a bank account to pay your bill and avoid payment fees. You'll need your routing number and account number.

Credit or Debit Card - extra fee
If you use a debit card or credit card to pay your bill, a $3.50 convenience fee will be added to each payment.

Note: If payments are scheduled after your bill due date, late fees will still be applied.

Make one-time payments. No sign-in required.

Did you find the help you were looking for today?