How to transfer, suspend or cancel DIRECTV®

Whether you're moving, going away, or need to cancel your DIRECTV service, please call 800.DIRECTV for assistance. They will make any account changes you need or help resolve problems with your bill or your service.

Please note that CenturyLink cannot change your DIRECTV service or bill, or accept DIRECTV equipment.

Transfer your service when you move

It's easy to transfer your DIRECTV service to a new address. 


  1. Call 1-888-DTV-MOVE (1-888-388-6683) to schedule a transfer to your new address.

  2. Take your DIRECTV receivers, remote controls and owner's manual to your new home.

  3. Leave your DIRECTV satellite dish behind.

  4. Once you're at your new place, DIRECTV will deliver and professionally install a new satellite dish.

Temporarily suspend your service

If you're going away for an extended time, you can temporarily suspend your service. There's no charge to suspend your service, and you can put your account on hold for as little as 30 days or as long as 6 months. 


This saves you the trouble of returning equipment and closing your account, only to order a new install later.


To put your account on hold, call 800.DIRECTV. When prompted, say "suspend services," and follow the instructions.  

How to cancel your DIRECTV service

If you want to cancel your DIRECTV service, call 800.DIRECTV. They will walk you through final steps, billing, and returning equipment to them.


If you are having problems with your service or your bill, there may be alternatives to canceling:

  • For technical issues, you can go to the DIRECTV Support Center to find tips on troubleshooting equipment, understanding on-screen messages, setting up mobile devices and managing your programming package. Or call 800.DIRECTV for troubleshooting help to improve your service.

  • For trouble with your bill, call 800.DIRECTV to discuss your situation with a DIRECTV customer service agent.

Please visit the DIRECTV contact page to see all contact options, and hours of operation and other details.



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