Frequently asked questions

• Can I get just CenturyLink Internet service in Rochester without any additional product packages?Expand or collapse answer

  No bundle? No problem. CenturyLink Simply Unlimited Internet does not require you to bundle any additional services to get a great monthly rate on reliable Internet service in Rochester. Plus, Simply Unlimited Internet doesn't require any annual contracts or have any data overages. Learn more about your options for CenturyLink Internet services in Rochester today.

• How do I switch from my current Rochester Internet service provider to CenturyLink?Expand or collapse answer

  Each Internet service provider (ISP) handles the end of services differently. You'll need to check with your current ISP to find out what that procedure will look like. However, starting services with CenturyLink is simple. Begin the process of switching to CenturyLink Internet services in Rochester with our availability checker. It will let you know what services are available at your Rochester home or business.

• Can I use my own router with CenturyLink Internet services in Rochester?Expand or collapse answer

  We recommend using CenturyLink equipment to access your Rochester Internet services for the most reliable experience and robust technical support. However, you may be able to use a third-party modem with your Rochester CenturyLink services. Find out if you own a CenturyLink compatible modem that has been tested for use on our network.

• Does CenturyLink provide TV service in Rochester?Expand or collapse answer

  CenturyLink does not directly provide TV services in Rochester at this time. However, we have teamed up with a number of different television services, including satellite and streaming services, to offer you a number of different programming options.

• Can I get Internet in Rochester without a cable or phone line?Expand or collapse answer

  CenturyLink does provide some Internet services, like CenturyLink Wireless Internet, that do not require phone or cable lines. Check availability to find out what CenturyLink Internet services are available at your Rochester home or business.

• Does CenturyLink offer cable TV services in Rochester?Expand or collapse answer

  CenturyLink does not provide cable TV services at this time. However, we have teamed up with a number of different television services to provide you access to your favorite programming in Rochester and beyond.

• Do CenturyLink Internet services in Rochester require a contract?Expand or collapse answer

  CenturyLink offers Simply Unlimited Internet that does not require an annual contract. Plus, you aren't required to bundle your services, and there aren't any data overages. Find out what Rochester CenturyLink Internet services are available at your home or business by checking availability.

• Can I contact CenturyLink directly for support and setup?Expand or collapse answer

  You can find CenturyLink Support and Phone number on our Contact Us page.

• Can I send payment for my CenturyLink services via mail?Expand or collapse answer

  Yes. Find the CenturyLink address that you should mail your payment to here.