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How to upgrade your internet service
Are you looking for more speed from your internet? Consider a service upgrade. In many cases, an upgrade will use the same lines that have already been installed and will get you a faster connection and better performance from your home internet.
Please note that at this time, online upgrades are not available to all customers. You will know whether or not you can upgrade online after you sign in to your account. If you're not able to do it from your account, you can chat with us to upgrade.
After you sign in to My CenturyLink, you'll see your upgrade options on the home page on the "Internet Plan"" section, as shown in the first image below.
Alternately, you can go to the Services page to see which high-speed internet service you have now and whether any upgrades are available to you.
If your service can't be upgraded online, you'll see a button to chat to upgrade.
Alternately, you can go to the Services page to see which high-speed internet service you have now and whether any upgrades are available to you.
If your service can't be upgraded online, you'll see a link to chat to upgrade, as shown in the image below.
Download the My CenturyLink app
Once you've signed in to the app, click on Services. On this screen, you'll see your current service speed, and, if you qualify for an upgrade, you'll see a note that a faster speed is available. Click on the button to "Change plan" to proceed to the shopping site.
On the CenturyLink shopping site, you'll see the same service upgrade option you saw in the app. If you'd like to complete the upgrade, go ahead and proceed with your order.
What to expect when you upgrade your CenturyLink service
If you qualify for an upgrade based on your location, your order will fall into one of these three types, based on your current service and equipment:
- A simple order change – You don't need different equipment and no further action is required on your part. Once the order is placed, you can expect the new speed to be active by 5 p.m. on the start date of the new service.
- New equipment required – If the service agent determines that your old modem will not be compatible with the new speed, we will ship you a new one. The shipping time will typically be three business days, and you will not be charged a shipping fee.
- New equipment and a service appointment required – Depending on the type of high-speed internet you have currently, you may need a CenturyLink technician to come to your home and do additional installation work to complete your upgrade. In this case, the standard technician installation fees apply. You will receive your new modem via UPS, and need to return the old one to CenturyLink in exchange. Your service agent will walk you through what to expect from your appointment and how you can return your old modem.
Note: Rate changes associated with an upgrade take effect when the upgrade is installed and the new service begins.
Learn more about using your own modem.
Ready to upgrade?
If you need any assistance ordering an upgrade, contact our customer service team and they will help explain your options and, if you qualify, get you on your way to a faster speed.
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