Are you looking for more speed from your internet? Consider a service upgrade. In many cases, an upgrade will use the same lines that have already been installed and will get you a faster connection and better performance from your home internet.
Please note that at this time, online upgrades are not available to all customers. You will know whether or not you can upgrade online after you sign in to your account. If you're not able to do it from your account, you can chat with us to upgrade.
After you sign in to My CenturyLink, you'll see your upgrade options on the home page on the "Internet Plan"" section, as shown in the first image below.
Alternately, you can go to the Services page to see which high-speed internet service you have now and whether any upgrades are available to you.
If your service can't be upgraded online, you'll see a button to chat to upgrade.
Alternately, you can go to the Services page to see which high-speed internet service you have now and whether any upgrades are available to you.
If your service can't be upgraded online, you'll see a link to chat to upgrade, as shown in the image below.
Once you've signed in to the app, click on Services. On this screen, you'll see your current service speed, and, if you qualify for an upgrade, you'll see a note that a faster speed is available. Click on the button to "Change plan" to proceed to the shopping site.
On the CenturyLink shopping site, you'll see the same service upgrade option you saw in the app. If you'd like to complete the upgrade, go ahead and proceed with your order.
If you qualify for an upgrade based on your location, your order will fall into one of these three types, based on your current service and equipment:
Note: Rate changes associated with an upgrade take effect when the upgrade is installed and the new service begins.
Learn more about using your own modem.
If you need any assistance ordering an upgrade, contact our customer service team and they will help explain your options and, if you qualify, get you on your way to a faster speed.
Troubleshoot problems with your home phone or internet service.
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