Wholesale: Products & Services

Escalations Archive

In the boxes below you will find information about ongoing escalations. You may also Initiate a New Escalation by completing the CMP Escalations and Dispute Submittal Form or view the Escalations Archive.

Escalation Number #47
Description #47 - Integra 04-07-11 Escalation PROS.LSOG.03.21.11.F.08775.LSOG_BP_PCAT_IMA_R30
Initial Web Post Date 4/8/11
Customer Participation Due 4/11/11 Close of Business
CenturyLink/CLEC Responses

Qwest Binding Response #47
Integra Binding Response #47
Integra Binding Response #47

Escalation Number #46
Description #46 - Integra Escalation Qwest CR# PC072010-1
Initial Web Post Date 2/15/11
Customer Participation Due 2/16/11
Qwest/CLEC Responses
  1. Qwest Binding Response #46 Posted 02/21/11
  2. Integra Binding Response #46 02-23-2011
Escalation Number #45
Description #45 - Integra Escalation PC082808-1IGX Denied
Initial Web Post Date 3/23/09
Customer Participation Due 3/24/09
Qwest/CLEC Responses Qwest Binding Response #45 Posted 03/27/09
Esc #45 Integra Binding Position PC082808-1IGXES Posted 04/03/09
Escalation Number #44
Description Integra_Escalation 44 PC020409 1EX Denied
Initial Web Post Date 3/6/09
Customer Participation Due 3/9/09
Qwest/CLEC Responses 3/13/09 Qwest response 44 posted 3/13/09
Escalation #44 Integra Binding Position 03/20/09
Escalation Number #43
Escalation #43 - Additional information 1
Escalation #43 - Additional information 2
Escalation #43 - Process Option notices
Description Integra Telecom – Level 1 Notification PROD.11.14.08.F.05712.LNP_V56
Initial Web Post Date 11/24/08
Customer Participation Due 11/25/08
Qwest/CLEC Responses 12/8/08 Qwest response #E43 posted 12/8/08

12/09/08 Integra Response #E43 posted 12/12/08
Escalation Number Escalation #42
Escalation #42 History
Description Integra Telecom – Level 3 Notification PROS.04.18.08.F.05290.P_and_I_Ovrw_V119
Initial Web Post Date 8/12/08
Customer Participation Due 8/13/08
Qwest/CLEC Responses 08-26-08 Qwest Response #E42 --- Posted 08-26-08

08-29-08 Integra Response #E42 --- Posted 09-02-08
Escalation Number Escalation #41
Description Integra/Eschelon Telecom - CR#CR PC110907 - Development
Initial Web Post Date 1/16/08
Customer Participation Due 1/17/08
Qwest/CLEC Responses 01-23-08 Qwest Response #41 --- Posted 01-23-08
Escalation Number Escalation #40 – SCR060407-01
Description Eschelon Telecom --- CR#SCR060407-01 --- Denied
Initial Web Post Date 11/27/07
Customer Participation Due 11/28/07
Qwest/CLEC Responses 12/04/07 Qwest Response
Escalation Number Escalation #39
Description 2w/4w loops should remain in the Expedites Requiring Approval process and not incur charges.
Initial Web Post Date 10-28-05
Customer Participation Due 10-31-05
Qwest/CLEC Responses 11-4-05 Qwest Response - Posted to Web 11-4-05
Escalation Number SCR062105-01E38
Description Issue related to the retirement of RPD
Initial Web Post Date 10/18/05
Customer Participation Due 10/19/05
Qwest/CLEC Responses 10-25-05 Qwest Response - Posted to Web 10-25-05
Escalation Number VCI Escalation E36
Description Issue regarding Qwest denial of CR # SCR061405-03
Initial Web Post Date 10/06/05
Customer Participation Due 10/07/05
Qwest/CLEC Responses Qwest Response - Posted 10-13-05
Escalation Number VCI Escalation E37
Description Issue regarding Qwest denial of CR # SCR061405-01
Initial Web Post Date 10/06/05
Customer Participation Due 10/07/05
Qwest/CLEC Responses Qwest Response - Posted 10-13-05
Escalation Number 092605-1E35
Description Qwest is attempting to implement new rates via a process change through CMP. Qwest cannot implement new charges to CLEC or change the application of rates through a process change notice.
Initial Web Post Date 9/26/05
Qwest/CLEC Responses Qwest response
Escalation Number 092305-1E34
Description As an initial matter, Covad objects to the notice because Qwest does not specifically identify the unbundled loop product(s) that are intended to be impacted. That said, Covad objects to Qwest intent to impose "design change" charges for services that do not include engineering changes or actual work to an unbundled loop circuit.
Initial Web Post Date 9/26/05
Qwest/CLEC Responses Qwest response
Escalation Number SCR100104-01E33
Description Covad seeks the opportunity to implement change request SCR100104-01 titled 'Provide Circuit ID on Billing Outputs for the Shared Loop Family of Products'
Initial Web Post Date 02-17-05
Customer Participation Due 02-18-05
Qwest/CLEC Responses 02-24-05 Qwest Response - Posted to Web 02-24-05
Escalation Number PC102704-1-E32
Description Issue regarding Qwest initiation of CR #PC102704-1.
Initial Web Post Date 11-09-04
Customer Participation Due 11-10-04
Qwest/CLEC Responses 11-16-04 Qwest Response - Posted to Web 11-16-04
Escalation Number E31
Description Prioritization
Initial Web Post Date 08-24-04
Customer Participation Due 08-25-04
Qwest/CLEC Responses 09-07-04 Qwest Response - Posted to Web 09-07-04
Escalation Number E30
Description Reissue PROD.05.26.04.F.01729.LineLoopSplitLineSharing as a Level 4 change.
Initial Web Post Date 06-08-04
Customer Participation Due 06-09-04
Qwest/CLEC Responses 06-15-04 Qwest Response - Posted to Web 06-15-04
Escalation Number PC012004-1-E29
Description Issue regarding Qwest denial of CR # PC012004-1.
Initial Web Post Date 06-03-04
Customer Participation Due 06-04-04
Qwest/CLEC Responses  
Escalation Number SCR-031203-01-E28
Description Issue regarding an IMA 16.0 implementation for CR # SCR-031203-01
Initial Web Post Date 06-01-04
Customer Participation Due 06-02-04
Qwest/CLEC Responses 06-08-04 Qwest Response - Posted to Web 06-08-04
Escalation Number PC110403-1-E27
Description Issue regarding an implementation timeframe for CR # PC110403-1-ES
Initial Web Post Date 05-06-04
Customer Participation Due  
Qwest/CLEC Responses 05-12-04 Qwest Response - Posted to Web 05-13-04

Escalation Number SCR030204-02-E26
Description Ability to quickly suspend and disconnect customers by issuing bulk orders
Initial Web Post Date 04-13-04
Customer Participation Due 04-14-04
Qwest/CLEC Responses 04-16-04 Qwest Response - Posted to Web 04-16-04

Escalation Number PC110403-1-E25
Description AT&T desires an implementation date as soon as possible for PC110403-1
Initial Web Post Date 03-23-04
Customer Participation Due 03-24-04
Qwest/CLEC Responses 03-30-04 Qwest Response - Posted to Web 03-31-04

Escalation Number SCR031303-01-E24
Description Qwest to provide an implementation date as soon as possible for SCR031303-01
Initial Web Post Date 03-23-04
Customer Participation Due 03-24-04
Qwest/CLEC Responses 03-30-04 Qwest Response - Posted to Web 03-31-04

Escalation Number SCR102703-01-E23
Description Implementation date of no later than June 2004 is requested for SCR102703-01
Initial Web Post Date 03-23-04
Customer Participation Due 03-24-04
Qwest/CLEC Responses 03-30-04 Qwest Response - Posted to Web 03-31-04

Escalation Number SCR111203-01-E22
Description Request for information regarding any unplanned outages
Initial Web Post Date 03-15-04
Customer Participation Due 03-16-04
Qwest/CLEC Responses 03-22-04 Qwest Response - Posted to Web 03-23-04

Escalation Number SCR030403-01-E21
Description Description: No Qwest scheduled implementation dates for SCR030403-01 and SCR042303-01X
Initial Web Post Date 01-16-04
Customer Participation Due 01-19-04
Qwest/CLEC Responses 01-23-04 Qwest Response - Posted to Web 01-23-04
Escalation Number SCR070103-01-E20
Description Denial from Qwest to allow financial suspend orders
Initial Web Post Date 01-12-04
Customer Participation Due 01-13-04
Qwest/CLEC Responses 01-19-04 Qwest Response - Posted to Web 01-20-04
02-13-04 Qwest Response - Posted to Web 02-13-04
Escalation Number PC061103-1-E19
Description Implementation Date for CMP CR PC061103-1
Initial Web Post Date 10-21-03
Customer Participation Due 10-22-03
Qwest/CLEC Responses 10-28-03 Qwest Response - Posted to Web 10-28-03

Escalation Number E18
Description Response to TT 242666
Initial Web Post Date 9-02-03
Customer Participation Due 9-03-03
Qwest/CLEC Responses 09-16-03 Qwest Response - Posted to Web 09-17-03
09-19-03 CLEC Response - Posted to Web 09-22-03
Escalation Number SCR012103-04-E17
Description CABS/BOS IABS Updates Implementation
Initial Web Post Date 6-05-03
Customer Participation Due N/A
Qwest/CLEC Responses 06-12-03 Qwest Response - Posted to Web 06-12-03
Escalation Number SCR012103-04-E16
Description CABS/BOS IABS Updates Implementation
Initial Web Post Date 6-05-03
Customer Participation Due N/A
Qwest/CLEC Responses 06-12-03 Qwest Response - Posted to Web 06-12-03
Escalation Number SCR012103-04-E15
Description CABS/BOS IABS Updates Implementation
Initial Web Post Date 6-05-03
Customer Participation Due N/A
Qwest/CLEC Responses 06-12-03 Qwest Response - Posted to Web 06-12-03
Escalation Number SCR012103-04-E14
Description CABS/BOS IABS Updates Implementation
Initial Web Post Date 6-05-03
Customer Participation Due N/A
Qwest/CLEC Responses 06-12-03 Qwest Response - Posted to Web 06-12-03

Escalation Number SCR012103-04-E13
Description CABS/BOS IABS Updates Implementation
Initial Web Post Date 6-05-03
Customer Participation Due N/A
Qwest/CLEC Responses 06-12-03 Qwest Response - Posted to Web 06-12-03

Escalation Number SCR012103-03-E12
Description CABS/BOS IABS Updates Implementation
Initial Web Post Date 6-05-03
Customer Participation Due N/A
Qwest/CLEC Responses 06-12-03 Qwest Response - Posted to Web 06-12-03


Escalation Number PC032803-1-E11
Description Halt the implementation of CLEC impacting process changes with no notice
Initial Web Post Date 5-21-03
Customer Participation Due N/A
Qwest/CLEC Responses 5-28-03 Qwest Response Posted to Web 5-29-03
Escalation Number SCR010303-02-E10
Description Optional Controlled Production Phase
Initial Web Post Date 4-25-03
Customer Participation Due N/A
Qwest/CLEC Responses 05-02-03 Qwest Response Posted to Web 05-05-03
Escalation Number PC101802-3-E09
Description Interval Reduction from 3 to 2 days
Initial Web Post Date 3/6/03
Customer Participation Due N/A
Qwest/CLEC Responses 03/13/03 Qwest Response Posted to Web 03/13/03

Escalation Number #E08
Description CALA Order Edit Requirements
Initial Web Post Date 2/24/03
Customer Participation Due N/A
Qwest/CLEC Responses 3/4/03 Qwest Response Posted to Web 3/4/03
03/13/03 CLEC Response Posted to Web 03/13/03
03/24/03 Qwest Response Posted to Web 03/24/03
04/03/03 CLEC Response Posted to Web 04/10/03
04/15/03 Qwest Response Posted to Web 04/16/03

Escalation Number PC100101-5-E01
Description Clarification of Additional Testing Process
Initial Web Post Date 12/5/01
Customer Participation Due N/A
Qwest/CLEC Responses 12/13/01 Qwest Response Posted to Web 12/13/01
12/21/01 CLEC Response Posted to Web 12/21/01

Escalation Number PC102301-2-E02
Description Qwest to include successful porting of numbers from Qwest to the CLEC with OP13 PID measurement
Initial Web Post Date 01/04/02
Customer Participation Due N/A
Qwest/CLEC Responses 01/10/02 Qwest Response Posted to Web 1/10/02
01/17/02 CLEC Response Posted to Web 1/18/02

Escalation Number PC032801-4-E03
Description Advance notice of profile and rate changes
Initial Web Post Date 01/04/02
Customer Participation Due N/A
Qwest/CLEC Responses 01/11/02 Qwest Response Posted to Web 01/11/02
01/24/02 Qwest Response Revised Posted to Web 1/25/02
1/31/02 CLEC Response Posted to Web 2/14/02
2/08/02 Qwest Response Posted to Web 2/14/02
2/12/02 CLEC Response Posted to Web 2/14/02
2/21/02 Qwest Response Posted to Web 2/22/02

Escalation Number PC 101201-1 E-04
Description Shared Loop Data Parameters
Initial Web Post Date 01/15/02
Customer Participation Due N/A
Qwest/CLEC Responses 01/22/02 Qwest Response Posted to Web 01/22/02
Escalation Number SCR062702-09-E07
Description Production defect with EDI 10.0
Initial Web Post Date 01/29/03
Customer Participation Due N/A
Qwest/CLEC Responses 02/06/03 Qwest Response Posted to Web 02/06/03
02/06/03 CLEC Response Posted to Web 02/07/03

Escalation Number PC030802-1-E06
Description Local Service Freeze - Process to remove LEFV from Qwest residential accounts
Initial Web Post Date 04/09/02
Customer Participation Due N/A
Qwest/CLEC Responses 04/11/02 Qwest Response Posted to Web 04/11/02
04/17/02 CLEC Response Posted to Web 04/18/02
04/26/02 Qwest Response Posted to Web 04/26/02

Escalation Number SCR090601-1-E05
Description Request that UNE-P orders to be billed on a CABS bill
Initial Web Post Date 01/23/02
Customer Participation Due N/A
Qwest/CLEC Responses 01/30/02 Qwest Response Posted to Web 01/30/02
02/01/02 CLEC Response Posted to Web 02/05/02