Need to get your service turned back on?

Pay your bill online or use our automated phone system to get your service reinstated and running again fast.

If your service has been turned off because you haven't paid your bill, you will need to pay the full amount due to have it turned back on.

Quickest payment options

The quickest and easiest ways to pay your bill are online or through our automated phone system. With both methods, you can expect your service to be back on within 24 hours, in most cases. In addition:

  • You can reach us anytime, day or night
  • Your payment is processed quickly
  • A work order is created automatically
  • You don't have to talk with an agent

Note: You can also pay by mail or in person, but those methods won't get your service turned back on as fast as paying online or by phone.

Pay online

Paying online is simple and only takes a few minutes. There's no need to set up an account, and if you don't have your account number with you, you can use your billing phone number instead. At the end of the transaction, you will get a receipt that you can print for your records.

Pay by phone

Don't have your account number handy? You can use the phone number and zip code that are attached to your CenturyLink account instead. You will receive a confirmation number at the end of the transaction. If you do not get a confirmation number, your transaction is not complete, and you need to chat with us to ensure this is resolved.

Note: It's free to use the automated system to pay with a bank (checking) account. There will be a small fee to have an agent process your payment or to pay online with a credit card.

If you are unable to pay your bill in full, contact us about making payment arrangements.

Important note:  If you've paid at a payment center or by mail, your service will be restored when your payment posts to your account. Payments made on the weekend, a holiday or after-hours may be delayed for up to 72 hours. Contact us and tell us if you've made a payment in one of these ways. If we hear from you, we can work to get your service turned on faster.
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