How to restart your CenturyLink service

Pay your bill online or use our automated phone system to get your service reinstated and running again fast.

If your service has been turned off because you haven't paid your bill, you will need to pay the full amount due to have it turned back on. If you are unable to pay your bill in full, you can make payment arrangements.

If you need to restart your service after a vacation hold, just chat with us.

If your service has been turned off in error, please contact us right away.

Quick payment options

The quickest and easiest ways to pay your bill are online or through our automated phone system. With both methods, here's what to expect:

Service will typically be back on within 24 hours
You can make the payment anytime, day or night
Once you pay, an order to restart service will be created automatically; you do not need to contact us

How to pay online

Paying online using Quick Bill Pay is simple and only takes a few minutes. There's no need to create an account or log in with a password, and if you don't have your account number handy, you can use your billing phone number instead. At the end of the transaction, you will get a receipt that you can print or save for your records.

Pay by phone

You can use either your account number or the phone number and zip code that are attached to your CenturyLink account. You will receive a confirmation number at the end of the transaction. If you do not get a confirmation number, your transaction is not complete, and you need to chat with us to ensure this is resolved.

centurylink:regionalizer/regions/CTL Only

To pay your bill by phone, call 800-201-4099

centurylink:regionalizer/regions/Q Only

To pay your bill by phone, call 800-244-1111

centurylink:regionalizer/regions/OOR Only

To pay your bill by phone, call 800-244-1111

Note on fees: It's free to use the automated system to pay with a bank (checking) account. There will be a small fee to process your payment with a credit card.

Important note: You can also pay your bill by mail or in person, but your service will be restored only after your payment is posted to your account. Payments made on a weekend or holiday may be delayed until the next business week. Contact us and tell us if you've made a payment in one of these ways. If we hear from you, we can work to get your service turned on faster.