If your account has been suspended for non-payment, there are two ways to pay and get your service restored:
If your service has been turned off because you haven't paid your bill, you will need to pay the full amount due to restore service. If you are unable to pay your bill in full, you can make payment arrangements.
You can pay online without signing in using Quick Bill Pay. At the end of the transaction, you will get a receipt that you can print or save for your records.
You can use either your account number or the phone number and zip code that are attached to your CenturyLink account. You will receive a confirmation number at the end of the transaction. If you do not get a confirmation number, your transaction is not complete, and you need to chat with us to get this resolved.
Note on fees: It's free to pay by phone with a bank account. There is a fee for payment by credit card.
Whether you pay online or by phone, here's what to expect:
Note: You can also pay your bill by mail or in person, but your service will be restored only after your payment is posted to your account. Payments made on a weekend or holiday may be delayed until the next business week. Contact us and tell us if you've made a payment in one of these ways. If we hear from you, we can work to get your service turned on faster.
If you need to restart your service after a vacation hold or pause, please see our vacation service page
Manage your account preferences and billing information online.
Make one-time bill payments online. No sign-in required.*
* Some customers may be temporarily required to sign in to Quick Bill Pay. We are working to fix the issue.
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