With Vacation Service, you can put your phone, Internet and/or television service on hold until you're ready to use them again. There are number of advantages to doing this. For instance, while your services are suspended:
When you're ready to put your service(s) on hold, chat with us, and we'll do the following:
When you return, simply contact us, and we'll reactive your service.
Service/Product | Discount? |
Charge |
Maximum |
---|---|---|---|
Primary phone line |
Yes |
50% off |
Up to 6 months |
Internet |
Yes |
$9.95 per month* |
Up to 6 months |
Pure Broadband™ High-Speed Internet access line** | Yes | 50% off | Up to 6 months |
Internet modem |
Yes |
$0.00 |
Up to 6 months |
Prism TV |
Yes |
$10.00 per month |
Up to 6 months |
Prism TV set-top box |
Yes |
$0.00 |
Up to 6 months |
Inside wiring maintenance plans |
No |
||
Computer protection agreements |
No |
||
Service reactivation |
Yes |
$0.00 - $9.95 |
*If you live in Florida, there's no charge for your Internet service while it's on hold.
**Pure Broadband™ High-Speed Internet customers don't pay a monthly access line charge while your service is active, but there is an access line assigned to each service address with High-Speed Internet. In order to keep that line reserved while your vacation hold is in place, 50% of the usual access line fee is charged during this time.
Service/Product | Discount? |
Charge |
Maximum |
---|---|---|---|
Primary phone line |
Yes |
50% off |
Up to 6 months |
Internet |
Yes |
$9.95 per month* |
Up to 6 months |
Internet modem |
Yes |
$0.00 |
Up to 6 months |
Prism TV |
Yes |
$10.00 per month |
Up to 6 months |
Prism set-top box |
Yes |
$0.00 |
Up to 6 months |
Prism modem |
No |
||
Inside wiring maintenance plans |
No |
||
Computer protection agreements |
No |
||
Service reactivation |
Yes |
$0.00 - $9.95 |
*If you live in Florida, there's no charge for your Internet service while it's on hold.
While your telephone, Internet and/or television services are on hold, you cannot use them. Because this can significantly impact your day-to-day activities, be sure you understand how each of your services will be impacted before you put your service(s) on hold.
While your DIRECTV® service is on hold, you cannot use it. There's no charge to suspend your service, and you can put your DIRECTV service on hold for as little as 30 days or as long as six months. To put your account on hold, call 800-531-5000. When prompted, say "suspend services," and follow the instructions.
Suspending your wireless service will temporarily disable your device's access to the Verizon Wireless network making voice, text and data features unavailable. To suspend your Verizon Wireless, go online or call 800-922-0204. When prompted, follow the instructions.
If you have combined billing -- meaning you get a single bill with charges from both Verizon and CenturyLink on it -- you cannot suspend your service unless you separate the bills.
If you have a home security that relies on your phone line to transmit data to your security company, it will not work while your phone service is on hold.