Put your services on hold while you're away

Vacation Service — also known as seasonal service, holiday hold and snowbird billing — lets you put your services on hold if you're going to be away from home for an extended period of time. It's a better option than disconnecting your account and is popular with customers who have vacation homes in other locations or who travel a lot.

How Vacation Service works

When you need to put your service on hold, chat with us, and we'll do the following:

  1. Check that you live in an eligible area and have a zero balance.
  2. Verify the start date for the hold and the billing address you'll be using when you're away.
  3. Create a work order to start blocking services on the day you specified.

When you return, simply contact us again, and we'll reactive your service.

Benefits of using Vacation Service

With Vacation Service, you can put your phone, internet and television service on hold until you're ready to use them again. There are number of advantages to doing this. For instance, while your services are suspended:

  • You can keep your same telephone number.
  • You can keep (and use) your email address. 
  • You don't have to return your equipment.
  • You can keep all your saved DVR content until your return.
  • You pay a reduced rate for your services.
  • In most areas, you don't have to pay to reinstall your service.
Did you know? AutoPay is a convenient way to pay your bill while you're away from home.

Understanding your reduced rates

Service/Product

Discount?

Charge

Maximum

Primary phone line

Yes

50% off

Up to 6 months

Internet

Yes

$9.95 per month*

Up to 6 months

Pure Broadband™ High-Speed Internet  access line** Yes 50% off Up to 6 months

Internet modem

Yes

$0.00

Up to 6 months

Prism TV

Yes

$10.00 per month

Up to 6 months

Prism TV set-top box

Yes

$0.00

Up to 6 months

Inside wiring maintenance plans

No

   

Computer protection agreements

No

   

Service reactivation

Yes

$0.00 - $9.95

 

*If you live in Florida, there's no charge for your internet service while it's on hold.

**Pure Broadband™ High-Speed Internet customers don't pay a monthly access line charge while your service is active, but there is an access line assigned to each service address with High-Speed Internet. In order to keep that line reserved while your vacation hold is in place, 50% of the usual access line fee is charged during this time.

Service/Product

Discount?

Charge

Maximum

Primary phone line

Yes

50% off

Up to 6 months

Internet

Yes

$9.95 per month*

Up to 6 months

Internet modem

Yes

$0.00

Up to 6 months

Prism TV

Yes

$10.00 per month

Up to 6 months

Prism set-top box

Yes

$0.00

Up to 6 months

Prism modem

No

   

Inside wiring maintenance plans

No

   

Computer protection agreements

No

   

Service reactivation

Yes

$0.00 - $9.95

 

* If you live in Florida, there's no charge for your internet service while it's on hold.

Important note:  If you don't call us to reactive your service within six months, the Vacation Service discount will be removed from your account and billing will resume at full price. However, your service itself will remain on hold until you contact us to reactivate it.

How different CenturyLink services are impacted

In general when any service is on hold, you cannot use it. Read more below to understand how each type of service will be impacted before you decide to suspect your service(s).

CenturyLink Home Phone

  • While your service is on hold, you will not have dial tone and people will not be able to call you. 
  • You can keep your CenturyLink Long Distance plan while your account is suspended. You will not be charged for the service until you re-active your account. 
  • We no longer offer a standalone voicemail service. If you put your phone service on hold, you'll lose your greeting and any contents in your mailbox, including saved messages. 
  • If you have two phone lines, you must suspend both. We are not able to suspend only one line.
  • If you put your phone service on hold, you must also put your CenturyLink High-Speed Internet service on hold too.  
Note: If you are a CenturyLink Lifeline customer, you are not eligible to put your telephone service on hold unless you drop out of the assistance program. If you do stop the Lifeline program, you will need to re-apply to join again in the future.

CenturyLink High-Speed Internet

  • You do have the option to put your internet service on hold and keep your phone service active. 
  • While service is on hold, you will not be able to access the internet from your home (including your WiFi network). 
  • You can keep your email address and still use your account to send and receive emails. 
  • If you lease a modem, you don't have to return it while your service is on hold. You can keep it and use it again when you return.

Prism® TV

  • If you want, you can put just your Prism service on hold — you don't have to suspend your phone or Internet services too. 
  • While your service is on hold, no new programming will be delivered to your set-top box. However, you will be able to view any saved content on your DVR. 
  • You do not need to return your modem or set-top box while your service is on hold. You can keep them at your home until you're ready to use them again. 
  • Because your Prism service uses your Internet connection, you cannot suspend your Internet service without also suspending your Prism.

DIRECTV

While your DIRECTV® service is on hold, you cannot use it. There's no charge to suspend your service, and you can put your DIRECTV service on hold for as little as 30 days or as long as six months. To put your account on hold, call 800-531-5000. When prompted, say "suspend services," and follow the instructions.

Verizon Wireless

Suspending your wireless service will temporarily disable your device's access to the Verizon Wireless network making voice, text and data features unavailable. To suspend your Verizon Wireless, go online or call 800-922-0204. When prompted, follow the instructions. 

If you have combined billing — meaning you get a single bill with charges from both Verizon and CenturyLink on it — you cannot suspend your service unless you separate the bills.

Home security systems

If you have a home security that relies on your phone line to transmit data to your security company, it will not work while your phone service is on hold.  

If you have any questions or would like to make changes to your account, chat with us. We're here to help!
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