When you need to put your service on hold, chat with us, and we'll do the following:
When you return, simply contact us again, and we'll reactive your service.
With Vacation Service, you can put your phone, internet and television service on hold until you're ready to use them again. There are number of advantages to doing this. For instance, while your services are suspended:
Service/Product | Discount? |
Charge |
Maximum |
---|---|---|---|
Primary phone line |
Yes |
50% off |
Up to 6 months |
Internet |
Yes |
$9.95 per month* |
Up to 6 months |
Pure Broadband™ High-Speed Internet access line** | Yes | 50% off | Up to 6 months |
Internet modem |
Yes |
$0.00 |
Up to 6 months |
Inside wiring maintenance plans |
No |
||
Computer protection agreements |
No |
||
Service reactivation |
Yes |
$0.00 - $9.95 |
*If you live in Florida, there's no charge for your internet service while it's on hold.
**Pure Broadband™ High-Speed Internet customers don't pay a monthly access line charge while your service is active, but there is an access line assigned to each service address with High-Speed Internet. In order to keep that line reserved while your vacation hold is in place, 50% of the usual access line fee is charged during this time.
Service/Product | Discount? |
Charge |
Maximum |
---|---|---|---|
Primary phone line |
Yes |
50% off |
Up to 6 months |
Internet |
Yes |
$9.95 per month* |
Up to 6 months |
Internet modem |
Yes |
$0.00 |
Up to 6 months |
Inside wiring maintenance plans |
No |
||
Computer protection agreements |
No |
||
Service reactivation |
Yes |
$0.00 - $9.95 |
* If you live in Florida, there's no charge for your internet service while it's on hold.
In general when any service is on hold, you cannot use it. Read more below to understand how each type of service will be impacted before you decide to suspect your service(s).
While your DIRECTV® service is on hold, you cannot use it. There's no charge to suspend your service, and you can put your DIRECTV service on hold for as little as 30 days or as long as six months. To put your account on hold, call 800-531-5000. When prompted, say "suspend services," and follow the instructions.
If you have a home security that relies on your phone line to transmit data to your security company, it will not work while your phone service is on hold.
AutoPay
AutoPay is a secure and convenient way to pay your monthly bill automatically, with the method of your choice.