Vacation Service: Put your CenturyLink services on hold

Vacation Service — also known as seasonal service, holiday hold and snowbird billing — lets you put your services on hold if you're going to be away for an extended period of time. It's a better option than disconnecting your account.

How Vacation Service works

When you need to put your service on hold, chat with us, and we'll do the following:

  1. Check that you live in an eligible area and have a zero balance.
  2. Verify the start date for the hold and the billing address you'll be using when you're away.
  3. Create a work order to start blocking services on the day you specified.

 

Chat with us to reactive your service. If you have a Prepaid account, you can restart service when you're signed into My CenturyLink.

Benefits of using Vacation Service

With Vacation Service, you can put your CenturyLink phone and internet services on hold until you're ready to use them again. There are number of advantages to doing this. For instance, while your services are suspended:

  • You can keep your same telephone number.
  • You can keep (and use) your email address. 
  • You don't have to return your equipment.
  • You pay a reduced rate for your services.
  • In most areas, you don't have to pay to reinstall your service.

Tip: AutoPay is a convenient way to pay your bill while you're away from home.

Vacation Service reduced rates

centurylink:regionalizer/regions/CTL Only

Vacation service is not available in all areas.

Service/Product

Discount

Duration

Primary phone line

Yes - 50% off

One to 9 months in most areas

Internet

Yes - $9.95 per month*

One to 9 months in most areas

Pure Broadband™ High-Speed Internet  access line** Yes - 50% off One to 9 months in most areas

Internet modem

Yes - no charge

One to 9 months in most areas

Inside wiring maintenance plans

No

 

Computer protection agreements

No

 

Service reactivation

Yes - varies

 

*If you live in Florida, there is no charge for your internet service while it's on hold.
 

**Pure Broadband™ High-Speed Internet customers don't pay a monthly access line charge while your service is active, but there is an access line assigned to each service address with High-Speed Internet. In order to keep that line reserved while your vacation hold is in place, 50% of the usual access line fee is charged during this time.

Important note:  If you don't contact us to reactive your service within nine months after the hold began, the Vacation Service discount will be removed from your account and billing will resume at full price. However, your service itself will remain on hold until you contact us to reactivate it.

centurylink:regionalizer/regions/Q Only

Vacation service is not available in all areas.

Service/Product

Discount

Maximum

Primary phone line

Yes - 50% off monthly rate in most states, with additional charges varying as governed by state tariffs

No maximum in most states

Internet

Yes - $9.99 per month

No maximum in most states

Internet modem

Yes - no charge during hold

No maximum in most states

Inside wiring maintenance plans

No

 

Computer protection agreements

No

 

Service suspension and/or reactivation

Yes - varies by state, up to $28.52

 

How different CenturyLink services are impacted

In general when any service is on hold, you cannot use it. Read more below to understand how each type of service will be impacted before you decide to suspend your service(s).

CenturyLink home phone

  • While your service is on hold, you will not have a dial tone and people will not be able to call you. 

  • You can keep your CenturyLink Long Distance plan while your account is suspended. You will not be charged for the service until you re-active your account. 

  • We no longer offer a standalone voicemail service. If you put your phone service on hold, you'll lose your greeting and any contents in your mailbox, including saved messages. 

  • If you have two phone lines, you must suspend both. We are not able to suspend only one line.

  • If you put your phone service on hold, you must also put your CenturyLink High-Speed Internet service on hold too.  

Note: Lifeline customers are not eligible to put your telephone service on hold. You can drop out of the assistance program and re-apply to join again after the service hold ends.

CenturyLink high-speed internet

  • You do have the option to put your internet service on hold and keep your phone service active. 

  • While service is on hold, you will not be able to access the internet from your home (including your WiFi network). 

  • You can keep your CenturyLink email address and still use your account to send and receive emails. 

  • If you lease a modem, you don't have to return it while your service is on hold.

Television service

Customers with DISH or DIRECTV must contact that provider directly to place TV services on a vacation hold.

Home security systems

If you have a home security that relies on your phone line to transmit data to your security company, it will not work while your phone service is on hold.

 

If you have any questions or would like to make changes to your account, chat with us. We're here to help!

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