FAQs about upcoming account and bill changes

We will soon implement an updated billing system and will keep you informed of all the changes that may impact your account. These enhancements will allow us to better serve you in the future, and the changes will have minimal impact to your monthly bill. 

General questions about the change

When will my account change?
How will I be notified of my account changes?
Will I experience any interruption to my internet and/or phone service?

Billing and payment questions about the change

Will my account number change?
Will I need to update the bill pay details with my bank? 
Will I need to update my account number if I am enrolled in CenturyLink AutoPay? 
Will my bill due date change?
Will my AutoPay payment date change? 
Will my bill format change?
Will my bill delivery method change? 
Will my pricing and current promotions change?
What happens to my saved payment methods if I have more than one account in My CenturyLink?
Will my My CenturyLink login information change? 
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