Many customers manage more than one account via their My CenturyLink profile (i.e. multiple accounts appear in the drop down menu in the upper right hand corner of your profile). This could happen if you have multiple homes, manage a parent’s account, etc.
If you are managing multiple accounts in your My CenturyLink, there is one unique change that could occur with your saved payment methods. Right now, you may be able to use the same “saved wallet” (or saved payment method) for all of your accounts. However, this may change once your accounts migrate to the new billing system. If your accounts are billed through different systems, you will need to manage your saved payment methods for each account individually.
How will you know if your accounts have different billing systems? You will know by the account numbers.
- If they all have a 13-digit account number (e.g. 999-999-9999 999), your accounts are on the same billing system and can use the same saved payment methods.
- If they all have a 9-digit account number (e.g. 999999999), or if some of your accounts have a 13-digit account number and others have a 9-digit account number, your accounts cannot use the same saved payment method.
In those cases, you will need to manage your saved wallet for each account individually within the “Billing Preferences” section of the My Bill or My Settings page of My CenturyLink.