Manage saved payment methods

Learn how to save and update payment information for one-time payments or for AutoPay.

If you are enrolled in AutoPay or have a Prepaid, internet-only account, you can update your saved AutoPay payment method. Sign in to My CenturyLink, then click on the link to edit AutoPay or to edit payment method.

1) If you are enrolled in AutoPay, you'll see an option to "Edit AutoPay" on your home screen. Click this to get to the Manage AutoPay screen, then follow the prompts to make changes.

screenshot from My CenturyLink for customer with AutoPay, showing "edit AutoPay" link

2) If you have a prepaid, internet-only account, you'll find a button to "Edit Payment Method" under the amount of the next payment on the home screen. When you click that button, you'll get to the Manage AutoPay screen where you can make changes to your saved payment method.

screenshot showing My CenturyLink home page for a customer with a prepaid, internet-only account, with the Edit Payment Method button pointed out

You can save payment methods for one-time payments. Click on Billing in the top menu and then scroll down to find Billing Settings and click on "Manage Payment Methods."

screenshot showing "manage payment methods" on Billing screen

After you click the link to "Manage payment methods" from the Billing Settings section, you'll get to the Manage Saved Payment Methods screen. From here you can follow the prompts to add, manage or delete saved payment methods for one-time payments. You can save a credit/debit card or a bank account.

After you sign in to the app, you'll have three options depending on what type of account you have and whether or not you're enrolled in AutoPay.

1) If your home screen looks like this, you have a Prepaid account. You can manage your payment method for future automatic payments.

2) If you are enrolled in AutoPay, you can manage your saved payment method.

app screenshot of home screen showing link to manage AutoPay

3) If your home screen shows a button to Make Payment, you must pay your bill yourself every month or set up AutoPay to do it for you. You can add or update saved payment methods for one-time payments.

app screenshot of postpaid home screen with AutoPay option at top

Update payment method for Prepaid or AutoPay

After you've clicked on the link from your home screen to manage payment method, you'll see your saved payment information and a button to update it.

app screenshot of saved payment information

Your saved payment account details will appear. You can update the expiration date on a credit/debit card, or replace your current payment method with a different card or bank account.

Update saved payment methods for one-time payments

Access your billing and payment preferences from the Billing section. Scroll down the screen, just past the Billing Settings, to find Payment Methods.

app screenshot Billing manage payment methods

You can manage a saved payment method or add a bank account or a credit/debit card to your saved payments. Click the method you want and follow the instructions to add the account information. You can come back to the Saved Payment Methods screen if you want to choose a different method.

app screenshot saved payment methods showing both a saved payment and options to add methods

Use a saved payment method to make a one-time payment

Once a payment method is saved in your account, it will appear as an option whenever you sign in to make a one-time payment to your bill. Simply click the "Method of Payment" drop-down menu and select the one you wish to use.

For your security, you can only use saved payment methods when you are signed in to My CenturyLink. This means you cannot access them from Quick Bill Pay, which is a different site that allows you to make quick one-time payments without signing in.

Did you know? You can use your saved payment methods to pay your bill by phone using our automated system. There is no fee for one-time payments by bank account. There is a convenience fee for one-time payments by credit card.