Manage saved payment methods in My CenturyLink

There are two different ways to use saved payment information to pay your CenturyLink bill. First, sign in to My CenturyLink, then select My Bill from the menu at the top.

My CenturyLink - menu

The My Bill page will look different depending on whether or not you have a Prepaid account. Choose the image that looks more like yours, and click on the link to see the correct instructions.

If you see "Payment Preference" on your My Bill page, you are a Prepaid customer.

My Bill - prepaid account

If you see "Billing Preferences," you have a postpaid account.

My Bill Billing Prefences

Manage payment preference

If you are on a Prepaid internet plan, your account number starts with "PPB." On the My Bill page, you'll see a section called Payment Preference.

In the Payment Preference section, select "Manage Payment Method."

From here you can view the credit/debit card that you have on file for your account, and make updates if needed. Please note that Prepaid customers must use a debit or credit card, rather than a bank account.

Click on the "Update My Payment Method" button

Enter a new debit or credit card and save.


Manage billing preferences

If you have a postpaid account, your account number begins with a number. On the My Bill page, you will see a Billing Preferences section. You can either update AutoPay information or save payment methods to pay your bill manually each month.

Update AutoPay payment method

If you are enrolled in AutoPay, you will see the option to update your automatic payment source. If you are not signed up for AutoPay, you can enroll from here.

My CenturyLink billing preferences update AutoPay

Update saved payment methods

If you like to pay your bill yourself each month, you can save payment methods to make this easier and quicker. Click on "Update" next to "Add or Update Saved Payment Method." 


Note: You can find these same payment options on the My Settings page as well.

My CenturyLink billing preferences saved payment methods

On the saved payment methods screen, any information you have saved will be listed. You can delete or update any payment methods you have on file. This is where you can update the expiration date for a credit card as well. Or, add a new payment method, choosing from the bank account or credit/debit card options. 


Use a saved payment method to pay your bill

Once a payment method is saved in your account, it will appear as an option anytime you pay your bill online. To pay a bill with your saved information, just click the "Method of Payment" drop-down menu and select the one you wish to use.


For your security, you can only use saved payment methods when you are signed in to My CenturyLink. This means you cannot access them from Quick Bill Pay, which is a different option that allows you to make one-time payments to your CenturyLink account without signing in. 

Enroll in My CenturyLink

Create a username and password to manage your account online.

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