Hurricane Idalia Update

Our thoughts are with our customers affected by Hurricane Idalia as they begin the recovery efforts.

As a result of the storm and related flooding, we have experienced impacts to our network. Customers in affected areas may be experiencing home phone and internet service interruptions and outages.


We are working closely with local and federal authorities and our network operations teams to gain access, assess damage, and restore service as quickly and safely as possible.


We continue to monitor any impacts from Idalia’s path and will provide additional network status and restoral updates here as they become available.

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Sign in to the My CenturyLink app to see outage notifications on your home screen.


We will email and text you with updates about your service, if you’ve opted in to receive them. Learn how to confirm or update your communication preferences in My CenturyLink.


Sign in to your online account to see outage notifications on your home page. As long as you have mobile data, you can access the website from your mobile phone without an internet connection.