Hurricane Helene Update

We will continue to monitor the impacts of the severe weather and provide updates.

Updated September 30, 2024

Technicians continue to access the damage to our network infrastructure in Florida, Georgia, South Carolina, North Carolina, Tennessee, Kentucky, Indiana and Ohio due to Hurricane Helene. Power outages are impacting some services in these areas. We appreciate your patience as we work through this situation.

Get outage updates

Sign in to the My CenturyLink app to see outage notifications on your home screen.

We will email and text you with updates about your service, if you’ve opted in to receive them. Learn how to confirm or update your communication preferences in My CenturyLink.

Sign in to your online account to see outage notifications on your home page. As long as you have mobile data, you can access the website from your mobile phone without an internet connection.

Contact us

If you would like to communicate with a CenturyLink representative to report an outage, the best way to reach us is through chat.