How to manage account notifications

You can choose which text or email notifications you receive for your CenturyLink account.

screenshot of My CenturyLink home screen with settings outlined

Select the Notifications tab at the top, then make your selections. That's it!

screenshot of settings-notifications screen

Choose where alerts are sent

After you select your notifications, you'll see the email address and phone number those notifications will be sent to. You can edit that information if needed.

screenshot from My CenturyLink Settings Notifications section with contact info

After you sign in to the app, click on the Settings icon at the bottom of the screen, then click on Notification Preferences. Make your selections for the email and text notifications you'd like to receive, update your email address or phone number if needed, and click "Save" to submit your changes.

Notification descriptions

There are several notifications that you can choose from. For security reasons, some types of alerts may only offer email notification. Please note that Prepaid and AutoPay customers will have slightly different notification options.

Here's a quick summary of the notification types:

Order Status: If you add a new service, upgrade your service, or move service to a new address, this option will alert you of the order status. This may include appointments with a technician, shipment of new equipment, or confirmation of the date a new service will be activated. These notifications only apply when you have an order in progress.

Billing Notifications: This type of notification alerts you only if something important or unusual has occurred with your account, such as your bill is past due or undeliverable.

Repair Status/Repair Notifications: If you have set up a repair appointment over the phone or through the online My Appointments tool, this option will send you status alerts about your technician service visit.

Monthly Bill Ready Email: Receive a monthly email notification when your new bill is ready to be viewed online. If you signed up for paperless billing, this notification is automatic. Prepaid customers receive this notice by default and don't have the option to turn it off.

Payment Reminders: Choose how many days in advance you want to be reminded before your bill is due. You can even receive multiple reminders. Prepaid and AutoPay customers will receive a reminder that their automatic payment is scheduled to go through on a particular date.

Bill Exceeds Amount Alert: This alert only applies to customers signed up for AutoPay. If your amount due goes over the amount you set when you signed up for AutoPay, you will receive a notice to help you avoid late fees resulting from a portion of your bill being unpaid.

Promotions/Marketing Subscription: With this option, you will receive notifications with helpful information about offers, new products and tips to get the most out of your CenturyLink services.

Tip: If you have more than one CenturyLink account, each one will have a separate bill. You can select a different account by clicking on the arrow next to the current account.