How to manage notifications in My CenturyLink

You can receive helpful alerts by text or email about your CenturyLink account, including payment reminders, repair status information, and notice that your monthly bill is ready to view. You may also opt-in to receive security notifications about changes to your account settings, a past-due bill and more. 

Where to find your notification preferences

When you log in to My CenturyLink, you'll see several options across the top menu bar. Choose My Settings to view your account settings. 

On the My Settings page, what you see depends on your account type, and your notifications will differ slightly based on whether you have a postpaid or a prepaid account. 


You should see a Notifications and Alerts area like the image below. This is where you can select which notifications you would like to receive by email and/or by text. 

Notifications & Alerts screenshot in My Settings

Once you've made your selections, click “Save Changes.” To remove or change an alert type, simply unclick the option and click “Save Changes.”

Change where we send alerts

You have the option to select a different email address and phone number you would like us to send notifications to. In the section below the notifications options, just click on the pencil icon next to your email address or phone number, and change them to the ones you prefer to use.

PrePaid internet accounts

PrePaid customers (account number starting with PPB) will see a Sign In Information area. 

Click on "Manage Notification Preferences" to go to the prepaid account management page. Once you are there, select Profile from the top menu bar.


Now scroll down to the Notifications section. Once you've made your selections, click “Update.” To remove or change an alert type, simply unclick the option and click “Update.”

Notification descriptions

There are several notifications that you can choose from. For security reasons, some types of alerts may only offer email notification. Please note that PrePaid and AutoPay customers will have slightly different notification options. 


Here's a quick summary of the notification types:


Order Status: If you add a new service, upgrade your service, or move service to a new address, this option will alert you of the order status. This may include appointments with a technician, shipment of new equipment, or confirmation of the date a new service will be activated. These notifications only apply when you have an order in progress.


Billing Notifications: This type of notification alerts you only if something important or unusual has occurred with your account, such as your bill is past due or undeliverable. 


Repair Status/Repair Notifications: If you have set up a repair appointment over the phone or through the online Service Appointment Manager, this option will send you status alerts about your technician service visit.


Monthly Bill Ready Email: Receive a monthly email notification when your new bill is ready to be viewed online. If you signed up for paperless billing, this notification is automatic. Prepaid customers receive this notice by default and don't have the option to turn it off.


Payment Reminders: Choose how many days in advance you want to be reminded before your bill is due. You can even receive multiple reminders. Prepaid and AutoPay customers will receive a reminder that their automatic payment is scheduled to go through on a particular date.


Bill Exceeds Amount Alert: This alert only applies to customers signed up for AutoPay. If your amount due goes over the amount you set when you signed up for AutoPay, you will receive a notice to help you avoid late fees resulting from a portion of your bill being unpaid.


Promotions/Marketing Subscription: With this option, you will receive notifications with helpful information about offers, new products and tips to get the most out of your CenturyLink services.

Tip: If you have more than one CenturyLink service account, each one will have separate settings. You can see which account you are currently viewing by checking the number displayed at the top right of your screen. If you have multiple accounts, you can click on an arrow next to the account number to select a different account.

Was this page helpful?