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Look up a ZIP code (USPS)

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Check for a home phone outage

If you don't hear a dial tone on any of your landline phones, and your phone service is down, the first step is to check for an outage. 

There are three ways to check for an outage:

  1. Use our outage tool
  2. Sign in to My CenturyLink on the web or in the app
  3. Use Troubleshooter

Check for outages

Enter your address and select from the drop-down below to check for area outages.

Please be patient as it can take several seconds to search.

Check for outages in the CenturyLink app

 

Every time you sign in, the app checks for outages in your area. Sign up for notifications from there to get real-time outage updates.

My CenturyLink app home screen shows outages

Download the My CenturyLink app

icon for troubleshooter tool

Troubleshoot problems with your service

Open Troubleshooter

What's next

If you are in an area outage, you can rest assured we know about the problem and are working hard to restore service as soon as possible. You can sign up for outage updates from any of the tools you used to check for an outage.
 
 
If there are no area outages at your address, the next step is to troubleshoot your service.
How to troubleshoot home phone

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