CenturyLink voicemail user guide

Use these step-by-step instructions to set up your service, access your mailbox, create a password and record a greeting. 

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To set up your voicemail, call the access number from your welcome letter or try #55, *68, or *98. If you don't have a welcome letter, contact us to get your access number.

Voice prompts will guide you through the steps. Take your time. Go ahead and experiment! You can always back up, change or erase anything you don't want.

It can be any number 4 to 15 digits long. Be sure to make note of your PIN, because you'll need it to access your messages in the future. 

You can also set a new PIN when you know your current PIN. Call your retrieval number from your home phone and enter your current PIN, then follow the system prompts to enter a new PIN.

For instance, "Smith Residence" or "Sam and Pat."

You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:

Standard greeting with phone number"At the tone, please record your message to [phone number]."

Standard greeting with your name"At the tone, please record your message to [name]."

Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."

And you’re done! Your CenturyLink voicemail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone.

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To set up your voicemail, call the access number from your welcome letter or try #55, *68, or *98. If you don't have a welcome letter, contact us to get your access number.

Voice prompts will guide you through the steps. Take your time. Go ahead and experiment! You can always back up, change or erase anything you don't want.

It can be any number 4 to 15 digits long. Be sure to make note of your PIN, because you'll need it to access your messages in the future. 

Forgot your PIN? Call 800-201-4099 to reset it.

You can also set a new PIN when you know your current PIN. Call your retrieval number from your home phone, enter your current PIN, then follow the system prompts to enter a new PIN.

For instance, "Smith Residence" or "Sam and Pat."

You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:

Standard greeting with phone number"At the tone, please record your message to [phone number]."

Standard greeting with your name"At the tone, please record your message to [name]."

Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."

And you’re done! Your CenturyLink voicemail is now set up. Whenever you have an unheard message, you'll hear a stuttered dial tone when you pick up your home phone.

centurylink:regionalizer/regions/Q Only

To set up your voicemail, call the access number from your welcome letter or try #55, *68, or *98. If you don't have a welcome letter, contact us to get your access number.

Voice prompts will guide you through the steps. Take your time. Go ahead and experiment! You can always back up, change or erase anything you don't want.

It can be any number 4 to 15 digits long. Be sure to make note of your PIN, because you'll need it to access your messages in the future. 

If you forget your PIN, call 800-669-7676, and the automated system will verify your identity and reset your password for you. If the system is unable to verify your identity, you will be transferred to a repair representative who will reset your PIN manually.

You can also set a new PIN when you know your current PIN. Dial *98 from your home phone and enter your current PIN. 

  1.  For settings, press 4
  2.  For security options, press 3
  3.  To change your PIN, press 1
  4.  Enter your new PIN (4-15 digits)
  5.  To confirm, enter your new PIN again

For instance, "Smith Residence" or "Sam and Pat."

Press 1 for the standard greeting with your number: "At the tone, please record your message to [your phone number]."

Press 2 for the standard greeting with your name: "At the tone, please record your message to [your mailbox's name]."

Press 3 to record a personalized greeting, up to 3 minutes long. For example: "You've reached Sam & Pat. We can't get to the phone right now, but if you leave a message we'll call you back."

If the message indicator light on your phone or caller ID unit isn't lighting up, call 800-669-7676, and we can get it activated.

To turn the message notification on and off, from the main menu, select 4 (Mailbox Options) and then press (Notification Options). Now follow prompts to turn the notifications on or off. If the new message indicator remains on after you've listened to your new messages, try turning the notification off and on several times and end with it set to on.

Choose one of these ways to access your mailbox, and follow the voice prompts you hear. Access to your voice mailbox away from home will always require PIN entry.

Press *98 from your home phone only.

*98 message retrieval may not be available in all areas.

OR

Call your home phone number and press * to interrupt your outgoing greeting. 

OR

Call the CenturyLink voicemail retrieval number from any phone.

The retrieval number is located on your welcome letter, or you can get it by calling our automated help system at 1-800-669-7676.

You can decide how many times your phone will ring before a call goes to voicemail (also known as a "ring cycle"). You should be asked by an agent when you first order voicemail. If you didn't get to set it when you ordered, or if you want to change your ring cycle, call us  at 800-669-7676.

You can control message playback by pressing the desired number under the commands shown on the left in GREEN.

Rewind to hear something again by pressing 1Press 11 (or 1 twice) to rewind to the beginning of a message, 33 (or 3 twice) to skip to the end.

Trouble hearing the message? Press 9 to turn up the volume.

Someone's talking too fast? Press 4 to slow down playback.

Press # to skip messages.

After you listen to each message, the commands shown above in BLUE are available.

Choose to erase the message, 9 to save it for later, or # to skip it.

Save time with Call Return. Press 88 after listening to a message to automatically dial the number of the person who called. (This feature will not work if the caller has Caller ID Blocking.)

These features only work with callers who also have CenturyLink voicemail. (Some limitations may apply depending upon customer phone facilities.)

Press 6  after listening to a message to forward a copy of it to another person's CenturyLink voicemail. For example, you get a message at home that you want to forward to your neighbor, or your children share time in two households. Whenever a message arrives for them, just press 6 to forward it on.

Press 8  to send a reply message directly back to the person who called you. Let's say it's late at night and you don't want to ring the person's phone. Maybe you just don't want to talk right now, but you still want to answer their message. Just press 8 to automatically leave a reply message in that person's voicemail.

From the main menu, select 2  to record and send a message directly to another CenturyLink mailbox without ringing their phone. Or, you can even record a message for someone in your household and send it to your own number. (Some limitations may apply depending upon customer phone facilities.)

You will be prompted through these steps:

  1. Enter the destination mailbox number or group number, then press # This is the phone number of the person you're sending to. If the person doesn't have CenturyLink voicemail, the system will tell you it can't deliver the message.
  2. Enter another destination mailbox number or group number, then press # or just press #
  3. Record your message after the tone, then press #
  4. Press # to send now, or press 1 to add a delivery option (e.g., for Private, for Urgent, for delivery confirmation.)

From the main menu, select 4 (Mailbox Options) and then press 3 (Security Options).

These helpful options can be turned off and on to get your messages faster.

Skip PIN

Press 3 to skip PIN entry when accessing messages from home. You will still need to enter your password if you check messages away from home. Turn on Skip PIN. Press 1 to change your PIN.

Hands free and time savers

From the main menu, select 4 (Mailbox Options), then press 2 (Hands Free and Time Saver Options).

Press 1 to turn autoplay on and off. When autoplay is turned on and you call to listen to your messages, the messages will immediately start playing. If autoplay is off, then you will be presented with the main menu options to select from (e.g.,  1- listen, 2 - send).

Press 3 (Voicemail Preferences) and then press 1 to turn date and time on and off. Turn off the date and time so you don't hear them automatically. When you do need to know, you can press 5 during or after the message.

Communicate the same information to a group of people at once. This feature only works with other CenturyLink voicemail users, so you'll need to ask the others in your group if they also have this service.

First, make a list of phone numbers for everyone in your group. You can store up to 15 different groups with up to 25 people in each group.

From the main menu, choose 4 for Mailbox Options, then:

  1. Choose 4 for Group Lists, then press 1 to create a list.
  2. Number this list 11-25, then record a name for it and press #.
  3. Enter the phone numbers of your group members one at a time.

Now you can send a message to this group. Press 2 (Main Menu) and follow the send instructions, entering the Group List number (11-25) for the destination, then press #.

From the main menu, select 4 (Mailbox Options) and then press 5.

This service gives you one main mailbox plus three personal extensions so that different household members can receive private messages. Additional fees apply. For information, see the Extension Mailboxes user guide.

From the main menu, press 5 (Leave this mailbox and log on as another subscriber.)

This is a handy feature if you're checking messages away from home. Let's say you're dialing your retrieval number from a neighbor's phone, who also has CenturyLink voicemail. As soon as you hear their voice mail prompts, press * and enter your 10-digit phone number and password to access your mailbox.

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