Troubleshoot no dial tone on your landline

If you don't have a dial tone on any of your phones, your first step is to check for outages using our Service Troubleshooter. 

Tips for using the Service Troubleshooter

  • You need your account number (can be 9, 11 or 13 digits, depending on your area) or your billing phone number, plus your service zip code.
  • While testing is in progress, stay on the page. Usually this only takes a moment. If you close the window or turn off your computer, you will need to start the test again at another time.
Troubleshoot problems with your phone or internet service
Please enter your Account or Billing Phone Number and Billing Zip Code to test your services.
  • You can also access the Service Troubleshooter from My CenturyLink online or on the app. Click on the link located under the My Products tab (see image below). This will autofill your account information and run the troubleshooter for you.

If there is an area outage

If an outage is found, the Service Troubleshooter will display a message that says Known Outage Found. You will be given the most up-to-date info about the outage, including when we expect to have it fixed. From here, you can also request to receive notifications when the outage is resolved. There's no need to call and report — rest assured our technicians are working hard to get services back up and running.

If you have a home outage

This is an outage that is only affecting your address. In this case, Service Troubleshooter will check your lines for any issues and allow you to create a repair ticket without having to call us.

If no problems are found by the Service Troubleshooter

If the Service Troubleshooter doesn't find an outage or a known problem with your line, it will present you with a menu of choices to get further help with common issues. Select Phone Problems and follow the prompts to identify what is wrong. From there, you will also have the option of opening a repair ticket or chatting with a support representative. 

The same steps that the Service Troubleshooter will present to you are also described below.

1. Check your signal at the Network Interface Device (NID)
2. Check inside: Are your jacks and wiring working?
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Troubleshoot problems with your phone or internet service
Please enter your Account or Billing Phone Number and Billing Zip Code to test your services.