How to freeze your local or long-distance service provider

You can prevent any company from changing your service provider to another provider with a service freeze on your CenturyLink local or long-distance services — at no charge.

A service freeze protects your service from getting "slammed," i.e. having one of your chosen phone service providers changed without your permission. Sometimes this service is known as a PIC freeze.

A freeze does not prohibit you from making changes to your services and your service providers at any time, but you must contact us directly with a verbal, written or electronically signed authorization. Once a freeze is effective, authorization given to others, even in writing or verified by a third party will not be enough to change the provider of that service.

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To add a service freeze:

For further assistance adding or removing a service freeze, contact us at 800-201-4099.

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You can add or remove a service freeze on your CenturyLink® local or long-distance service by email, fax, or postal mail.

To add a service freeze:

Download the Letter of Authorization to Freeze Preferred Service Provider(s) and send:

By email to:
picfreeze@centurylink.com
By fax to:
888-524-9258

By postal mail to:
CenturyLink Sales Support
118 S. 19th St. 14th Floor
Omaha, NE 68102

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You can add or remove a service freeze on your CenturyLink® local or long-distance service by email, fax, or postal mail.

To add a service freeze:

Download the Letter of Authorization to Freeze Preferred Service Provider(s) and send:

By email to:
picfreeze@centurylink.com
By fax to:
888-524-9258

By postal mail to:
CenturyLink Sales Support
118 S. 19th St. 14th Floor
Omaha, NE 68102

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How to freeze your local or long-distance service provider

To add a service freeze:

To add a service freeze:

To add a service freeze: