As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
What to do about a temporary orange phone line
If a technician has been out working on your service, you could have a temporary (typically orange) line strung across your yard.
We realize you may be wondering when someone will be out to finish the job. We apologize for any delay. Sometimes things like bad weather or locating underground obstructions (e.g., electrical lines, water pipes, sprinkler systems) can slow things down.
If it's been more than 14 days or if the temporary line has been damaged, call us at (800) 573-1311 and report the problem.
When you speak with the repair agent, they will ask you for this information:
Your name and phone number
Your service address
Date the temporary line was installed
Status of the line
Hazard or inconvenience?
Damaged or at risk of being damaged?
Any other relevant information
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