How to track your order status

If you placed an order for products or services and are wondering how to check on the status of your order, we can help. 

Look for our confirmation email/letter

Whether you are a new or existing CenturyLink customer, we’ll send an order confirmation to the email address you provided when you placed your order. This email will include details such as your order number, installation and/or service activation date, a link to track order status and your estimated charges. 

If you ordered a modem or other new equipment, you should receive a separate confirmation email.

If you didn't receive an email from us, be sure to check your spam or junk folder. If you still can't find it, contact us to make sure we have the correct email address for your order.

Some customers will receive a paper confirmation letter in addition to email, so be sure to check your physical mailbox as well.

Existing CenturyLink customers

If you are already a CenturyLink customer at the time of your order and are changing or upgrading your service, you can log in to your existing My CenturyLink account to find your order details. Any active orders you have open will be shown on the My CenturyLink homepage, or you can go to the "My Products" tab to find an order tracking link.

If you have a technician appointment scheduled

You can check the status of your appointment using our Service Appointment Manager. Enter your phone number or order number and your state of residence into the form to access details for any scheduled service or installation visits.

Before the day of your scheduled installation, you can: 

  • View your appointment time window
  • Reschedule or cancel your appointment 

On the day of your scheduled installation, you can:

  • Reschedule or cancel your appointment (up to the scheduled appointment time)
  • See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo
Where's My Tech?

Still need help? Call or chat with our customer service team and we can check on the status of your order for you. We're here to help!

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