As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
How to track your order status
If you placed an order for products or services and are wondering how to check on the status of your order, we can help.
Look for our confirmation email/letter
Whether you are a new or existing CenturyLink customer, we’ll send an order confirmation to the email address you provided when you placed your order. This email will include details such as your order number, installation and/or service activation date, a link to track order status and your estimated charges.
If you ordered a modem or other new equipment, you should receive a separate confirmation email.
If you didn't receive an email from us, be sure to check your spam or junk folder. If you still can't find it, contact us to make sure we have the correct email address for your order.
Some customers will receive a paper confirmation letter in addition to email, so be sure to check your physical mailbox as well.
Existing CenturyLink customers
If you are already a CenturyLink customer at the time of your order and are changing or upgrading your service, you can log in to your existing My CenturyLink account to find your order details. Any active orders you have open will be shown on the My CenturyLink homepage, or you can go to the "My Products" tab to find an order tracking link.
If you have a technician appointment scheduled
You can check the status of your appointment using our Service Appointment Manager. Enter your phone number or order number and your state of residence into the form to access details for any scheduled service or installation visits.
Before the day of your scheduled installation, you can:
View your appointment time window
Reschedule or cancel your appointment
On the day of your scheduled installation, you can:
Reschedule or cancel your appointment (up to the scheduled appointment time)
See the approximate location of your dispatched technician on a map, and view (in most cases) the technician's name and photo