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CenturyLink customers no longer have free access to the Norton antivirus program. To help you maintain uninterrupted security for your devices, we are pleased to provide you with award-winning security from McAfee. CenturyLink Security by McAfee is available to all qualifying CenturyLink residential High-Speed Internet customers and is available to download and install on your compatible PC, Mac, iOS, and Android devices.
Your PC will no longer be protected when the Norton product expires. The Norton program currently installed on your PC will prompt you when the protection stops working.
Questions about installation
How do I install CenturyLink Security by McAfee on my device?
We recommend you install and activate McAfee Security from the link in My CenturyLink.
Follow the instructions below, and contact us if you have any problems.
Sign in to the My CenturyLink website from the device on which you want to install McAfee. If you don't yet have a My CenturyLink account, learn how to create one.
Click the Download McAfee Security link from the "Important Messages" box on your home screen or from the "My Products" menu. This will launch the McAfee site in a new browser tab or window. You’ll see two options on that new page: "Download" or “Send Link.”
Click the Download button and follow the instructions to install the program on your device. This will download the program and the activation code all in one step.
See instructions for alternate ways to install McAfee on your device.
How do I install CenturyLink Security on additional devices?
The simplest way to get McAfee on additional devices is to log in to My CenturyLink on that device and follow the instructions above to install McAfee on a device.
Alternately, you can send a link to download and install McAfee on additional devices:
Open the McAfee app or program
Click on "My Devices"
Select "Protect More"
Enter an email address or mobile number to send the app link to
Follow the link to activate download and installation of CenturyLink Security by McAfee software on the device
How do I remove CenturyLink Security from a device?
You can uninstall the McAfee security program from a device to free up that license for use on another device. The best way to be sure you have correct instructions for removal is to view the support page for your device.
On how many devices can I install CenturyLink Security by McAfee?
CenturyLink Security by McAfee is included with your High-Speed Internet service for installation on at least two of your compatible devices (Windows, MacOS, Android, iOS). If you are a new High-Speed Internet subscriber leasing a Secure WiFi-eligible modem, you can get protection for up to 20 devices*.
*Secure WiFi is currently available in limited markets to customers who leased a compatible modem after August 16, 2020. If Secure WiFi is not yet available in your area, it will be soon.
Which devices will it protect? What can I install it on?
CenturyLink Security by McAfee can be downloaded and installed on at least two compatible devices — computers (Windows and MacOS), smartphones and tablets (iOS and Android) — at no extra charge. Each device works a little differently and CenturyLink Security by McAfee provides different protection features based on the device it is protecting. Please visit the McAfee compatibility page.
I have Norton software installed on my PC. Can I install McAfee on it as well, or how do I uninstall Norton?
Norton or any other antivirus software already installed on your device can conflict with the proper operation of McAfee. When you start installation of the McAfee program, it first checks for any other software that could interfere with its operation. If one is found it will be flagged and McAfee will walk you through uninstalling that software. In case the McAfee prompts for uninstalling other antivirus programs don't work, we recommend you follow the directions to uninstall a program from your Windows PC or Mac. Once the other software is uninstalled, you need to restart your computer and the McAfee installation should resume automatically.
How much does CenturyLink Security by McAfee cost?
CenturyLink Security by McAfee is included at no extra cost with your High-Speed Internet service for installation on at least two of your compatible devices (Windows, MacOS, Android, iOS). Customers with Secure WiFi on their leased modems can get protection on up to 20 devices.
Questions about the protection
What is CenturyLink Security by McAfee?
CenturyLink Security by McAfee is security software for computers, smartphones and tablets, available to download and install on your compatible devices for protection against most online malware, viruses, phishing, ransomware, and other malicious content. By downloading and installing this software to your compatible devices, you can browse, bank and shop more confidently online.
Why did CenturyLink make this change?
CenturyLink is committed to providing you with the best security products and services to help keep you safe online. The Norton security products offered security for computers (PC) only. Since the devices you use to get online today have evolved beyond just the PC, we wanted to provide security for those new devices, including smartphones and tablets.
CenturyLink has partnered with McAfee, a leading provider of online security, to offer new security products that protect today’s popular devices against new online vulnerabilities. Computers, smartphones and tablets that run on platforms such as Windows, MacOS, iOS and Android are now covered with state-of-the-art protection against most online threats.
How does it work?
McAfee uses acloud-based global threat intelligence system (GTI) and machine learning to instantly scan messages, files and apps to block or quarantine malicious content like viruses, malware, ransomware, spyware and more on your compatible devices.
About Global Threat Intelligence:
It's cloud-based and communicates with your device. This means the heavy lifting is done in the cloud, keeping your device running smooth and fast.
It collects and compares data on all kind of things, like files, websites, emails, and networks, meaning you get a broad range of protection.
McAfee GTI plays nicely with other layers of McAfee protection such as Firewall protection, McAfee Web Advisor, and Anti-Spam. That means everything works together to help keep your devices and data safer.
Since it’s such a large system, it can run scans quickly and remember threats, meaning you get the most complete information—in real-time.
What features are included?
CenturyLink Security by McAfee can be installed on compatible computers (PC and MacOS), smartphones and tablets (iOS and Android). Since each device and operating system works a little differently, CenturyLink Security by McAfee provides different protection features based on the device.
For more details about the features shown below for your device, please visit the McAfee support site. Note that not all features shown for McAfee consumer products are available on the CenturyLink Security program.
McAfee Protection for Desktop
Anti-Malware Blocks viruses, malware, ransomware, spyware and more. McAfee Real Protect with machine learning on Windows OS and McAfee Active ProtectionTM on Mac OS.
Vulnerability Scanner Scans your computer software and other applications to check they are up to date and not vulnerable to known suspicious activity.
Firewall Firewall security helps keep hackers and malware from attacking your computer by blocking access to suspicious activity.
Anti-Phishing Warns you of phishing attacks and phishing websites. Windows version also checks and alerts users to risky websites obtained through social media, and instant messages, and blocks online phishing of a user's personal and confidential information.
Anti-Spam Blocks dangerous messages before they reach your inbox by removing emails that may contain risky links and viruses. Scans and cleans attached files received from email and IM programs so users can exchange files with confidence.
Safer Web Surfing Avoids risky websites and helps prevent dangerous downloads, shows color-coded icons to indicate which web search results may install malicious code, phish for a user's identity or send spam. Performs analysis on each site and annotates them with ratings, warning users of potential security flaws.
McAfee® Web Advisor Blocks dangerous web sites, checks for active antivirus and firewall protection, scans downloads, monitors passwords and helps users make smarter decisions while using the internet.
McAfee Protection for Mobile
Anti-Malware Blocks viruses, malware, ransomware, spyware, unwanted programs and more.
Ransomware Removal Removes detected ransomware by killing the process of the ransom app in the background as soon as any ransomware is detected. This allows users to remove the malicious app.
Safer Web Surfing Avoids risky websites and helps prevent dangerous downloads.
WiFi Security Protects users from network threats and warns users when they connect to an unsafe network. Will automatically disconnect and notify if it has detected an attack. Users can now also manage access points and indicate which connections can always be connected and which ones should always be disconnected.