Phishing is a common internet scam that uses official-looking email messages and websites to get you to share personal information for criminals to commit identity theft and fraud.
Common red flags
Be cautious of any email or website that asks for sensitive information and watch for these red flags before sharing information electronically.
Mistakes in grammar or spelling. Real organizations do mess up once in a while, but if the message is so full of errors your elementary school teacher wouldn't accept it, it's likely a scam.
TO/FROM address that seems fishy. FROM addresses can be easily forged, so pay attention to the TO field. Is your email address listed? If not, the message is likely a phishing attempt.
No personal information in the email. Most legitimate institutions have your information on file and will address you by name. A "Dear Valued Customer" salutation is suspect. However, phishers can mine public records and social networking sites for your personal details, so don't assume a message is safe just because it contains your name or other trivia.
Requests for personal information. Sensitive information such as passwords, bank account numbers and social security numbers should never be sent via email. CenturyLink, PayPal, and your bank are examples of companies that would never ask for personal information in an email.
If you receive a phishing email in your CenturyLink email inbox, look for the "This is Spam" button and click it.
You can also forward suspected phishing emails to: