Calling Features: 3-Way Calling

3-Way Calling lets you talk with 2 people at the same time. You can pay for this calling feature only when you use it* or purchase a monthly subscription. Either way, it's already programmed on your phone line, and ready when you are.

How to use 3-Way Calling

To connect (if you have a monthly subscription):

  1. Call the first person.
  2. While you're on the call, press the receiver (or Flash) button firmly for 1 second, then release. This puts the first person on hold. You then hear 3 brief tones followed by a dial tone.
  3. When you hear the dial tone, dial the number of the person you want to add to the call. (When that person answers, you can talk privately before completing the next step.) 
  4. When you're ready, press the receiver (or Flash) button firmly again for 1 second.
  5. This returns the first person to the line and completes the 3-way connection. You can begin your mini conference call.

To connect (if you pay only when you use it): 

  1. Call the first person.
  2. While you're on the call, press the receiver (or Flash) button firmly for 1 second, then release. This puts the first person on hold. You then hear 3 brief tones followed by a dial tone.
  3. When you hear the dial tone, press *71 (or dial 1171 from a rotary phone) and listen for another dial tone, then dial the number of the third party. (When that person answers, you can talk privately before completing the next step.)
  4. When you're ready, press the receiver (or Flash) button firmly again for 1 second. 
  5. This returns the first person to the line and completes the 3-way connection. You can begin your mini conference call.

To disconnect:

  1. Press the receiver button once to drop the last person you added.
  2. Hang up to disconnect everyone and end the call.

Other things to know about 3-Way Calling

  • You can use 3-Way Calling to add another person to your call, no matter who placed the first call. However, when you hang up, the other 2 people will also be disconnected.
  • When the 3-way call includes long distance, you pay only for the call(s) you make.
  • Call waiting does not work during a 3-way call.
  • In some areas, 3-Way Calling is not available as a pay-per-use feature.


For printer-friendly instructions, download the 3-Way Calling user guide. If you're doing everything right but still can't get 3-Way Calling to work, glance at these troubleshooting ideas. To add or change the calling features on your account, chat with us. We're here to help!


*Not available in all areas.